Islam Samir

• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Provided basic end-user troubleshooting and desktop support.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Developed multi-site IT execution strategies, aligning work orders at 10 locations to effectively align available resources with historical service data.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

IT Specialist Dec 2015 - Present

• Created and updated applications for internal company operations.
• Responding to queries in timely and accurate manner and resolving queries to user’s satisfaction.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Developing infrastructure and systems to meet companies needs.
• Working within TCP/IP network environment, including DHCP, DNS and ethernet
• Investigate specialist and complex IT support issues.
• Configuring and managing backup & restore procedures.
• Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Identified and immediately resolved issues with network devices.
• Maintained network hardware and software and monitored network to support network availability to end users.
• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista,7,8,10 / Windows & Microsoft Office up to Office 2019.

• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Oversaw development and implementation of improvements to support and network operations.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as team leader in group projects, delegating tasks and providing feedback.

• Resolved diverse range of technical issues across multiple systems and applications for end-users.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.
• Diagnosed and executed resolution for network and server issues.

• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Updated software to safeguard against security flaws.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Managed backup and recovery of data assets to safeguard system availability.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Delivered onsite technical support for 25 employees.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.