Islam Sayed Abbas

Huawei Global Support Platform.

• Vehicle workbench.

Driver and vehicle association configuration, service Resource pool configuration.

• Vehicle OBD status,

OBD System Operation Guide and Access

• Vehicle Dispatch,

Vehicle dispatch order report ,driver shift schedule

resources management, comprehensive vehicle use report

• Service Evaluation

Driver service evaluation details, monthly summary of driver service, ensure that drivers requirements are completed,

• Vehicle Network Service System

Gps tracking, driving behavior report, mileage/fuel data.

• Fleet Fuel Management

All vehicles & drivers reports,

such as (petroapp co.).

Car rental according to business need.

POS Acquisition Manager.

• Establish partnership with NBE.
• Implementing the Central Bank's instructions to achieve the state's goal of activating merchants' wallets with financial inclusion accounts.
• Handled merchant relations issues, enabling quick resolution and merchant satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
• Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

• Etisalat, SICO, Nokia
• Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
• Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
• Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
• Built and maintained relationships with key suppliers and customers to support seamless operations.
• Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
• Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
• Organized financial reporting, scheduling and inventory systems to enhance productivity.
• Developed and managed operating budget, meeting department goals.
• Improved delivery times with strategic route planning and reallocation of resources.
• Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
• Increased client retention by providing superior customer service.
• Optimized distribution processes by implementing efficient inventory management systems.
• Controlled inventory transactions to reconcile ordering processes with demand forecasts.
• Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
• Tracked production and quality control systems to proactively identify deficiencies.

Launching Van Sales Channel, Etisalat (e&).

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
• Communicated product quality and market comparisons by creating sales presentations.

• Negotiated transportation and logistics contracts to reduce shipping costs.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
• Improved on-time delivery rates by optimizing transportation routes and scheduling.
• Directed shipping and receiving of wide range of products daily.
• Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
• Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
• Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
• Organized records of vehicles, schedules and completed orders.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Collaborated with manufacturing and supply chain management.

• Retail Shops
• Established a positive work environment that fostered teamwork while recognizing individual achievements through regular feedback sessions.
• Developed strong relationships with key clients, resulting in long-term partnerships and repeat business.
• Mentored junior staff members, helping them grow professionally and contribute positively to the overall team dynamic.
• Increased sales revenue by implementing effective sales strategies and training programs for the team.
• Exceeded quarterly sales goals consistently by developing innovative approaches targeting untapped markets and demographics.
• Managed a team of sales professionals, providing guidance and coaching to achieve targets consistently.
• Launched new products successfully by coordinating cross-functional teams and executing strategic go-to-market plans.
• Conducted regular performance evaluations, identifying areas for improvement and creating personalized development plans for team members.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Maintained up-to-date knowledge of products and services offered to customers.
• Monitored daily sales performance and provided feedback to each team member.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Scheduled and monitored sales team members' workloads to meet customer needs.
• Developed and enforced policies and procedures for compliance with company policies.

• Sales indoor - Outdoor
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Implemented customer relationship management system, streamlining sales process and improving client retention.
• Facilitated cross-departmental collaboration to ensure cohesive sales and marketing strategies.
• Developed and implemented strategies to increase sales and improve customer service.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Facilitated regular team meetings to discuss challenges, successes and strategies.

• Buying cycle
• Selling cycle
• Telemarketing
• Customer service
• Management
• Communication skills
• Handling objection