Islam Soluman El Sabase
Slot Machine Director
Cairo
Summary
Passionate and experienced Director with a proven track record of successfully leading art direction for projects, and achieving high levels of client satisfaction. Adept in overseeing all visual aspects of a project and offering design solutions when needed. Bringing forth strong leadership skills, and the creativity necessary to effectively oversee creative development and design processes. Seasoned Director with a proven track record of ensuring optimal workflow and efficient production in large-scale printing facilities. Bringing forth an in-depth understanding of printing and strong technical abilities relating to working with the machines used during production. Adept in trouble-shooting and working to offer solutions. Experienced in identifying issues and repairing mechanical and electrical defects. A strong team player with excellent collaboration skills, and a commitment to maximizing the production process within a facility. A dependable and attentive Machine Operator with 20 years of experience in industrial manufacturing environments. Well versed and knowledgeable in industry compliant safety standards, machine maintenance and repairs. Managed and operated a variety of machines including the tables machines " Shuffler & Chipping ". A team player with an upbeat attitude and a willingness to stay until the work is done. Highly skilled and knowledgeable Content Acquisitions Director, bringing forth expertise and experience overseeing content generation and acquisitions. Adept in providing leadership and effective management that results in high-impact consumer-focused products. Committed to supporting the development of key strategic programs that result in the best consumer experiences possible.
Overview
21
21
years of professional experience
2
2
Languages
Work History
EGYPT Slot Machine Director
Nile City Casino & Sinai Grand Casino "CTAG"
04.2016 - Current
- 1. I have manages a team of slot technicians & Slot Machine Operations Team, resulting in improved maintenance efficiency and reduced downtime & increased focus on customer service.
- 2. Coordinated staff schedules, rotations and breaks.
- 3. I have Checks on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- 4. Fostered an inclusive work environment that encouraged collaboration among team members across various roles within the Slot machines department.
- 5. Implemented successful employee training programs that increased staff productivity and customer service quality.
- 6. Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- 7. Helped market casino to target groups to bring in business and sustain continued profits.
- 8. Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting Through follow-up with the public relations team.
- 9. I have Maintains customer loyalty to casino with expert and immediate handling of complaints.
- 10. I make sure Satisfied VIP clients with complimentary benefits to encourage continued gamely through follow-up with the public relations team.
- 11. Developed and executed targeted marketing campaigns to attract new players and increase overall play volume.
- 12. Optimized player satisfaction through regular assessment and adjustment of slot machine configurations.
- 13. Coordinated promotional events such as slot tournaments, driving higher levels of guest engagement on the casino floor.
- 14. Increased operational efficiency by creating standardized processes for tasks such as machine movement, installation, and conversion.
- 15. Enhanced casino revenue by implementing effective slot machine strategies and floor layouts.
- 16. Maintained compliance with local gaming regulations through diligent record keeping practices and adherence to established policies.
- 17. Monitored expenses, budgets and accounts to identify discrepancies.
- 18. Stay current on games offered at our casinos, as well as ever-changing techniques used by cheaters.
- 19. Kept games fair by proactively identifying and removing suspected cheaters.
- 20. Interpreted and enforced rules for games and betting limits for each slot machine.
- 21. Provide exceptional leadership during periods of change or crisis within the department, maintaining stability amidst challenging circumstances.
- 22. Consistently met or exceeded departmental goals for revenue generation, player satisfaction, and operational efficiency through effective decision-making and strategic planning.
- 23. Analyzed performance data to identify areas for improvement within the slot department operations.
- 24. Streamlined inventory management procedures, reducing excess stock while ensuring availability of critical parts when needed
- 25. I visited ICE exhibitions in London or Barcelona to stay up-to-date on best practices and innovative methods for managing slot machines.
- 26. The deals for products purchased in each annual development were negotiated, resulting in savings and obtaining the best offers that financially benefited the organization.
- 27. Evaluated emerging trends in the slot brands, recommending new games and technologies to enhance player experiences at our casinos.
- 28. Assisted in budget planning, effectively allocating resources towards high-impact projects within the company.
- 29. Established strong relationships with vendors, leading to better pricing and equipment selection for the casino.
- 30. Supervising and assisting in the installation of casino system companies' equipment such as "Applonia, Bally, InfoPick" and monitoring the reports required from the systems and ensuring their accuracy.
- 31. Creating an alternative internal system using Microsoft Office programs and working with it alongside the casino management system to ensure the accuracy of reports, operational processes, and results.
- 32. Analyzed financial data to identify trends, potential risks, and areas for improvement.
- 33. Reconciled accounts regularly to ensure accuracy and identified and resolved discrepancies in a timely manner
- 34. Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues.
- 35. Trained new machine operators on proper machine operation and safety procedures.
- 36. Troubleshoot technical issues and provided on-site technical support
- 37. Performed preventative maintenance on machines and equipment to ensure optimal performance.
- 38. Set up and operated a variety of machines including the Shuffler & Chipping machines.
- 39. At the end of each year, a development plan is put in place to achieve the required budget for the New Year, and based on the suggestions submitted; the plans are discussed before implementation with the owner and senior management.
- 40. Participation in making the decision to purchase new products after studying them well with factory technicians.
- 41. Requesting spare parts orders from factories and following them up until they are received.
- 42. I have regularly review machine RTP% to ensure they are operating correctly and as required to achieve the desired budget.
- 43. Dealing with many leading factories in the field of slot machines, such as the following:
- IGT - Atroinc – Aristocrat – WMS – APEX – ZITRO - Win System – EGT - Casino Technology "CT"
- Light Wonder – Novomatic – Gambee – AlfaStreet – Spintec - Shuffle Master - TCS JOHN HUXLEY "Shuffle & Chipping & Displays and Wheels" – Ceronix – JCM – MEI - Magic Dreams - Liberty – Bally.
- 44. Extensive experience in slot machine installations, as I participated in opening 3 casinos in the Raineau Group of Casinos "CTAG" in Egypt.
- 45. Extensive experience in maintaining and repairing slot machines or gaming table machines "Shuffler & Chipper", as I have dealt with most machines and most brands.
- 46. Extensive experience in the progressive Jackpot systems for slot machines and tables.
- 47. Responsible for operating 200 Slot machines & 20 card shuffling machines, and 10 Roulette Chipping chip machines in three casinos, in addition to a working team, whether they are Slot technicians or Slot Attendants, Slot supervisors and Slot Assistants manager.
Slot Machine Assistant Slot Manager
Les Ambassadeurs Casino & Nile City Casino & Sonesta Casino "CTAG", Giza
03.2009 - 03.2016
- Developed and implemented preventive maintenance programs that reduced machine downtime by X%
- Performed machine setup and calibration to ensure parts were within required tolerance levels
- Identified and reported defective parts or components to Manager to ensure quality products
- Trained new machine operators on proper machine operation and safety procedures
- Providing monthly performance, analytical and review reports.
- Follow up with the operational work team, follow up on customer service, sort customers according to their monthly drop rate, and set categories for them.
- Creating a monthly shift schedule for department members.
- Submitting monthly closing files for the salaries of department personnel.
- Follow up on machine malfunctions and set the fastest timetable for resolving them.
- Follow up on the stock of spare parts and submit requests for the required spare parts.
Slot Machine supervisor Attendants
Shepheard Al Gadeed "CTAG", Cairo
12.2007 - 02.2009
- Performed machine setup and calibration to ensure parts were within required tolerance levels
- Identified and reported defective parts or components to Manager to ensure quality products
- Developed preventive maintenance strategies that reduced the need for emergency repairs and improved machine up-time
- Trained new machine operators on proper machine operation and safety procedures
- Providing monthly performance, analytical and review reports.
- Follow up with the operational work team, follow up on customer service, sort customers according to their monthly drop rate, and set categories for them.
- Creating a monthly shift schedule for department members.
Slot Machine Attendants
Radjah Grand Casino "CTAG", Cairo
12.2005 - 11.2007
- Trained new machine operators on proper machine operation and safety procedures
- Performed machine setup and calibration to ensure parts were within required tolerance levels.
- Daily closing, following up on daily accounts, and submitting a daily report.
- Customer service and explaining the game rules to them.
- Providing reports to technicians to help maintain the highest standard of machines.
Slot Machine Attendants
Sinai Grand Casino "CTAG", Sherm El Sheik
10.2004 - 11.2005
- Trained new machine operators on proper machine operation and safety procedures
- Performed machine setup and calibration to ensure parts were within required tolerance levels.
- Daily closing, following up on daily accounts, and submitting a daily report.
- Customer service and explaining the game rules to them.
Education
Bachelor of Accounting - Faculty of Commerce
Ain Shams University
Cairo 04.2001 -
Skills
- Leadership and Teamwork
- Microsoft Office Word
- Critical thinking and problem solving
- Customer Service
- Project management
- Team management
- Relationship building
- Decision-making
Timeline
EGYPT Slot Machine Director
Nile City Casino & Sinai Grand Casino "CTAG"
04.2016 - Current
Slot Machine Assistant Slot Manager
Les Ambassadeurs Casino & Nile City Casino & Sonesta Casino "CTAG", Giza
03.2009 - 03.2016
Slot Machine supervisor Attendants
Shepheard Al Gadeed "CTAG", Cairo
12.2007 - 02.2009
Slot Machine Attendants
Radjah Grand Casino "CTAG", Cairo
12.2005 - 11.2007
Slot Machine Attendants
Sinai Grand Casino "CTAG", Sherm El Sheik
10.2004 - 11.2005
Bachelor of Accounting - Faculty of Commerce
Ain Shams University
04.2001 -
Marital status
- Married, 6 of October City
- December 2009 — Present
- I have 3 children
Sincerely Regards
Islam Soluman El Sabase