Islam Taha
Operation Officer
Cairo,Egypt
Summary
Adept at driving operational efficiency and spearheading strategic planning, I excelled as an Operations Officer at CIB Bank, where I enhanced cross-departmental collaboration and negotiated vendor contracts for cost savings. My leadership fostered team development and optimized business processes, significantly improving customer relations and organizational profitability. Skills include strategic execution and relationship building.
Overview
19
19
years of professional experience
Work History
Operations Officer
CIB Bank
Cairo
08.2005 - Current
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
Education
Bachelor Of Commerce - Banking And Financial Support Services
Mohammed Farid School
CairoSkills
Employee performance
Operational efficiency
Strategic planning and execution
Business Development
Financial performance understanding
Cost analysis and savings
Profitability and revenue generation
Delegation
Effective leader
Employee scheduling
Relationship building
Employee reviews
Client account management
Coaching and mentoring
Staff training/development
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
Timeline
Operations Officer
CIB Bank
08.2005 - Current
Bachelor Of Commerce - Banking And Financial Support Services
Mohammed Farid School
Affiliations
- National Association of Social Workers
- Society of Human Resource Management
- International Association of Administrative Professionals