Islam Tantawy

• Supervised daily operations to ensure smooth workflow and efficient service.
• Coordinated staff schedules to optimize resource allocation and coverage.
• Trained new employees on company policies and operational procedures.
• Monitored performance metrics to identify areas for improvement.
• Conducted regular team meetings to communicate updates and address concerns.
• Implemented safety protocols to maintain a secure working environment.
• Resolved customer inquiries and complaints in a timely manner.
• Directed and supervised team of 15 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Leveraged over 13 years of experience in passenger services to enhance ground handling efficiency at the airport.
• Coordinated effectively between internal departments, ground service providers, and airport authorities to ensure seamless ground operations.
• Maintained adherence to safety regulations and standard operating procedures (IATA/ICAO) to ensure secure ground operations.
• Resolved passenger complaints and service disruptions, ensuring high levels of customer satisfaction.
• Monitored staff performance to ensure operational efficiency and adherence to safety protocols.
• Compiled daily reports, managed petty cash, and tracked KPIs and operational statistics to ensure efficient ground operations.

Handle flight schedule coordination and obtain necessary approvals from airport authorities, ensuring alignment with available slots and operational constraints.

• Oversaw passenger handling procedures, ensuring efficient check-in, boarding, and luggage coordination.
• Ensured ramp safety and efficient aircraft turnaround by adhering to ground operations protocols.
• Coordinated with flight dispatch to perform accurate weight and balance calculations.
• Ensured compliance with DGR regulations by managing special cargo and dangerous goods effectively.
• Coordinated with flight crew and ground handlers to ensure on-time performance.