Islam Hamdy Yassein
Cairo
Summary
Dynamic leader and strategic developer with a proven track record at Xceed, enhancing system optimization and project management. Excelled in cloud technologies and team leadership, significantly improving operational efficiency. Expert in Microsoft Technologies and adept at fostering vendor collaborations, I drive continuous improvement and strategic planning to exceed business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Microsoft System Administrator Senior Supervisor
Xceed
Cairo
01.2021 - Current
- Managed group of system administrators.
- Managed and supported Microsoft 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
- Maintained optimal performance and reliability of Microsoft 365.
- Address and fix advanced issues within Microsoft 365
- Ensured smooth operation of Microsoft 365 by supporting end-users
- Deployed advanced features to ensure robust security and regulatory adherence in Microsoft 365.
- Implemented scripting solutions to streamline workflows with PowerShell.
- Managed Azure-based projects successfully
- Led projects migrating extensive workloads onto the Azure platform.
- Elevated performance through optimal use of Azure capabilities.
- Coordinated and managed system upgrades.
- Ensured continuous IT infrastructure operations.
- Implement solutions for server-related problems
- Ensured full compliance with IT regulations.
- Organize task priorities according to urgency and importance
- Addressed advanced technical problems.
Microsoft System Administrator Supervisor
Xceed
Cairo
01.2021 - 12.2022
- Oversaw and implemented Azure AD, O365, and Exchange Online tasks
- Oversaw directory and infrastructure services such as ADDS, GPOs, CA, ADFS, DNS, DHCP.
- Performed server upgrades for MS SQL and SharePoint
- Directed management efforts for several Hyper-V environments with SCVMM
- Promoted a reliable and safe working environment to ensure compliance with ISO-27001, ISO-9001, PCI standards.
- Guided the team through the resolution of complex issues.
- Ensured alignment with quality standards to facilitate operational targets.
- Evaluated candidates during interviews
- Managed system performance by configuring hardware, software, and network infrastructure.
- Detected potential problems in system operations early,
- Configured and verified new systems, applications, patches
- Developed scripts to automate routine tasks.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Resolved complex technical problems within established service level agreements.
- Collaborated with other teams to develop solutions for various projects.
- Assisted in the development of disaster recovery plans for different systems and networks.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
Microsoft Senior System Administrator
Xceed
Cairo
01.2019 - 01.2021
- Formulated solutions that rectified application bugs, leading to decreased operational downtime.
- Oversaw maintenance of approximately 200 servers via centralized monitoring tools such as SCOM and PRTG
- Configured storage and physical servers
- Handled configuration and troubleshooting for infrastructure services.
- Oversaw bulk management of Active Directory user accounts utilizing PowerShell.
- Oversaw IIS Farms and Kemp HW Load Balancer operations.
- Managed daily end-user issue reports via email and centralized ticketing system
- Enforced comprehensive security measures for company data protection.
- Handled administration tasks for Windows Server and other software
- Monitored system performance on a daily basis and identified potential areas of improvement.
- Maintained and administered various system software including Windows Server, Exchange, SQL Server.
- Developed and implemented IT security policies to protect company's information systems.
- Deployed virtualization technologies such as VMware ESX, ESXi, vSphere or Hyper-V for server consolidation projects.
- Trained junior staff members on best practices related to system administration tasks.
- Participated actively in project planning meetings to provide input regarding system design decisions.
Microsoft System Administrator
Xceed
Cairo
04.2016 - 12.2018
- Administration of the Windows Server infrastructure, supporting Microsoft Server OS including day-to-day incidents, service requests, changes, patching, server builds, and part of daily shift rotation.
- Installed and configured new services according to project requirements.
- Managed Microsoft Infrastructure Services: AD, DNS, DHCP, Print Server, SharePoint, and WSUS.
- Managed and configured Microsoft Exchange Servers, TMG, IIS Application Servers, and SQL servers.
- Administered Symantec Endpoint Protection Management Servers
- Architect, design, implement, support, and evaluate secure infrastructure services.
- Monitored servers and services.
- Maintained and manages servers' hardware and software.
- Managed Microsoft Hyper-V clustered servers and related technologies, including AD and Storage.
- Performed patching, hardening, and automated deployments.
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
Microsoft System Administrator
Elaraby Hospital
Cairo
12.2015 - 04.2016
- Managed and configured Active Directory Group Policies, Sites, and Domain Controllers
- Managed Kaspersky antivirus server
- Documented IT services and servers into policies, processes, and procedures
- Installed and configured new servers
- Managed Microsoft Exchange Servers
Senior IT Support
Elaraby Hospital
Cairo
01.2012 - 12.2015
- Provide technical support and troubleshooting for a wide range of hardware and software issues
- Function as a point of escalation for complex or high-priority support requests, ensuring that they are resolved in a timely and efficient manner
- Assist in the development and maintenance of support documentation and knowledge bases to improve team efficiency and effectiveness
- Provide guidance and mentorship to the other team members of the support team, helping them to develop their technical skills and knowledge
- Participate in the planning and implementation of IT projects, providing insight and recommendations on support requirements and design
- Perform regular maintenance and monitoring of IT systems to ensure optimal performance
- Ensure that IT systems are properly secured, and that data is protected from unauthorized access
- Communicate effectively with end-users and other stakeholders, providing timely updates on the status of support requests and projects
Education
Master of Business Administration - Management Information Systems
Unicaf University
12.2023
Advanced Cloud DevOps Nanodegree Program - Cloud DevOps
Egypt FWD
12.2022
Bachelor of Information and Computers - Information Technology
Faculty of Computers and Information
Menofia, Egypt12.2012
Skills
- Team leadership
- Project Management
- Infrastructure Management
- Web filtering and email systems
- Technical support and troubleshooting
- Monitoring and auditing
- Web Applications Hosting
- Scripting and automation
- Network Management
- Cloud Technologies
- Microsoft Technologies
- Time management
- Emergency response
- Operations Management
- Organizational Development
- Planning and execution
- Customer Service Management
- Staff Mentoring
- Strategy realignment
- Quality assurance and control
- Risk auditing
- Cost Reduction
- Strategic Planning
- Performance Improvement
- Continuous Improvement
- System optimization
- Vendor Collaboration
- Solution Implementation
- Strategic development
- Business Development
- Presentation Skills
Certification
- Azure Solutions Architect Expert.
- AWS Certified Solutions Architect.
- CS50's Introduction to Programming with Python.
- ISC2 Certified in Cybersecurity (CC), 2024
- ITIL ® 4 Foundation: IT Service Management Certification, 2023.
- Microsoft Azure Administrator Associate, 2023.
- Program, Udacity Online Learning Platform.
- Agile Foundations Training - Sep 2022.
- MCSD Web Apps Developer Training, Jun 2021.
- MS SQL Server Administration Training, March 2020.
- MS Exchange Server Workshop at Microsoft, 2016.
- MS SQL Server Disaster Recovery Workshop at Microsoft, 2018.
Timeline
Microsoft System Administrator Senior Supervisor
Xceed
01.2021 - Current
Microsoft System Administrator Supervisor
Xceed
01.2021 - 12.2022
Microsoft Senior System Administrator
Xceed
01.2019 - 01.2021
Microsoft System Administrator
Xceed
04.2016 - 12.2018
Microsoft System Administrator
Elaraby Hospital
12.2015 - 04.2016
Senior IT Support
Elaraby Hospital
01.2012 - 12.2015
Master of Business Administration - Management Information Systems
Unicaf University
Advanced Cloud DevOps Nanodegree Program - Cloud DevOps
Egypt FWD
Bachelor of Information and Computers - Information Technology
Faculty of Computers and Information
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