Ismail El-Helabwy
Alexandria
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
5
5
years of professional experience
Work History
Operations Manager
Druglift
New York (Remote)
08.2023 - 08.2024
- Recruited, hired, and trained high-performing teams to deliver exceptional customer experiences and achieve project objectives.
- Implemented robust quality assurance frameworks to exceed customer expectations and drive customer satisfaction.
- Built and led high-performing operational teams to optimize processes, increase efficiency, and meet demanding production targets.
- Proactively identified and mitigated operational risks through rigorous analysis and strategic planning.
- Conducted in-depth root cause analyses to resolve complex issues and implement sustainable solutions.
- Optimized resource allocation to maximize efficiency and achieve financial objectives.
- Developed and implemented standardized operating procedures to ensure quality, consistency, and compliance.
- Collaborated cross-functionally to develop and execute winning business strategies.
- Successfully led day-to-day operations to achieve revenue goals and improve profitability.
Reservations and customer care
Hilton UK
02.2023 - 08.2023
- Dedicated Reservations and Customer Care Specialist at Hilton UK, expertly managing bookings, and ensuring personalized guest experiences
- Proficient in addressing guest inquiries, resolving issues promptly, and maintaining high levels of satisfaction
- Committed to upholding Hilton's renowned standards of excellence.
Safety Operations
Majorel Eg
07.2022 - 02.2023
- Experienced Content Moderator at Majorel Egypt, overseeing content for a leading streaming platform
- Skilled in reviewing and ensuring adherence to community guidelines, maintaining a safe and engaging user experience
- Committed to upholding high standards of content quality and compliance.
Performance Manager
_VIOS
Alexandria
12.2021 - 06.2022
- Evaluated employee job performance and motivated staff to improve productivity.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Monitored phone calls to provide feedback and coaching.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Led team engagement to assist cross-functional departments and achieve goals.
Complaints Specialist
_VOIS
01.2020 - 12.2021
- Seasoned Complaints Specialist at VOIS, adept at managing and resolving customer complaints with efficiency and empathy
- Skilled in analyzing issues, providing effective solutions, and enhancing customer satisfaction
- Committed to maintaining high service standards and continuous improvement in complaint handling processes.
Education
Bachelor of Mechanical Engineering - Naval architecture and marine engineering
Alexandria university
Certified Data Analyst -
IBM
Skills
- Process improvement
- Data-driven strategic planning
- Cost-benefit analysis
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
Timeline
Operations Manager
Druglift
08.2023 - 08.2024
Reservations and customer care
Hilton UK
02.2023 - 08.2023
Safety Operations
Majorel Eg
07.2022 - 02.2023
Performance Manager
_VIOS
12.2021 - 06.2022
Complaints Specialist
_VOIS
01.2020 - 12.2021
Bachelor of Mechanical Engineering - Naval architecture and marine engineering
Alexandria university
Certified Data Analyst -
IBM
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