Ismail Ibrahim Mohamed
Sales Area Manager
Giza
Summary
Outstanding program manager, team leader and problem-solver with communication, organizational and planning talents. Bringing a 2018-2019 year history of achievement in sales. Focused on maximizing profits, resource utilization and customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Area Manager
Raya Trade ( United Retail )
Giza
07.2020 - Current
- Conducted ongoing staff development to help employees achieve growth within job roles.
Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Set sales objectives and attainment plans .
Studied target markets and developed merchandising strategies meeting group needs.
Coached and mentored team of account executives to achieve sales and customer engagement score targets.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Scheduled employees for shifts, taking into account customer traffic and employee strengths
Account Manager
United Retail
Giza, Giza
06.2018 - 05.2020
- • Serve as lead point of contact for all customer account management matter
- • Build and maintain strong, long-lasting client relationships.
- • Ensure timely and successful delivery of our solutions according to customer needs and objectives within
- • Ensuring overall customer satisfaction by coordinating all customers
- • Collaborate with sales team to identify and grow opportunities within territory
- • Check and identify accounts that are likely to become a bad debt account and contact clients to retain them
- • Assist with challenging client requests or issue escalations as needed, conduct follow ups and make sure the issues are resolved.
- • Manage and provide assistance in maintaining accounts of strategic clients Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships
- • Ensure the timely and successful delivery of our solutions according to customer needs and objectives with Deadliness and with required level of quality.
- • Ensuring overall customer satisfaction by coordinating all customer
- • Collaborate with sales team to identify and grow opportunities within territory
- • Handling Projects
- • Check and identify accounts that are likely to become a bad debt account and contact clients to retain them
- • Assist with challenging client requests or issue escalations as needed, conduct follow ups and make sure issues are resolved
- • Manage and provide assistance in maintaining accounts of strategic client
- • Application processing for new services (Mobile Services) and Cancellation of services
- • Checking documents are valid or not before processing
- • Issuing devices with new services as well as existing services
Store Manager
Etisalat Misr
05.2015 - 06.2018
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using briefing training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Hired, trained and evaluated personnel in sales and marketing.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Trainee Lawyer
Samir Khashaba Office
02.2013 - 03.2014
Education
Good -
Salam Language School
Bachelor of Law -
Law School
01.2008 - 09.2011
Skills
Business development and planning
Order management
Controlling costs
Database Management
Staff Development
Team Work
relationship
problem-solving
strong communication
understanding customer needs and having a strategic mindset are crucial for success
Timeline
Area Manager
Raya Trade ( United Retail )
07.2020 - Current
Account Manager
United Retail
06.2018 - 05.2020
Store Manager
Etisalat Misr
05.2015 - 06.2018
Trainee Lawyer
Samir Khashaba Office
02.2013 - 03.2014
Bachelor of Law -
Law School
01.2008 - 09.2011
Good -
Salam Language School
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