Ismail Refat Hilles

• Performed cold calling and outreach to build sales pipeline.
• Set up appointments with interested customers according to schedule availability.
• Generated leads for sales and rental properties through cold calls and referrals.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Taught Agents how to run specific Rebuttals in order to build cohesive, structured team and generate more Leads.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
• Resolved various issues and discrepancies for customers.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Due To Covid-19 pandemic the company had to shut down

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• 7 months in Expedia Canada
• 5 months in Expedia Elite experienced and certified in Airline's GDS systems Saber and Amadeus
  

• 7 months Escalation desk dealing with complains and critical cases raised in Vodafone UK
  
• 3 months Delegate floor walker dealing with new agents and supporting floor
  
• 10 months in Vodafone small business Enterprise
  
• During this time joined Vodafone Hackathon for startups collaborated with a team to come with new business
  ideas to enhance Vodafone enterprise locally and globally.
  
• 2 months floor walker senior agent in Vodafone small business Enterprise
  
  

• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Solved customer challenges by offering relevant Coating products and services.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Started in early age working in my family business we have a factory for manufacturing paints & chemical polymers

Under a company name SEVO PAINTS & POLYMERS , based in palestine and we have another branch in Egypt.

• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.