Israa El-Masry
Localization Account Manager
Cairo
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship- building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
1
1
Language
Work History
Senior Account Manager
Bayan Tech
Giza
03.2023 - Current
- Deliver sales presentations and pitches to clients, upper management, and junior sales associates for demonstration
- Cultivate productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Organize client feedback and introduce streamlined process of replying to and rectifying complaints
- Work with customers to develop strategic business and account plans
- Drive innovative and scalable service solutions
- Identify opportunities for improvement and propose new tools/processes
- Responsible for client communications, quotations, translations, issue resolution, and revenue control
- Assist finance team in collecting payments from clients
- Efficiently handle client issues and inform Project Manager/Sales Director of problems
- Maintain clear communication between clients and the project management team
- Conduct communication and business review meetings with existing clients
- Collaborate with cross-functional teams to understand customer goals and exceed them
- Ensure superior client satisfaction, operational excellence, and strategic insight
Account Manager & Team Leader
Future Group
Giza
01.2022 - 01.2023
- Building and strengthening client relationships to achieve long-term partnerships
- Proofreading sales materials such as RFPs/RFIs, client mailings, and presentations
- Meeting and exceeding monthly sales targets and activities quotas
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue
- Monitored service after sale and implemented quick and effective problem resolutions
- Contributed to event marketing, sales, and brand promotion
- Negotiated prices, terms of sales, and service agreements
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Account Manager
Future Trans
Giza
03.2020 - 03.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
- Developed and implemented strategies to increase client retention
- Educated clients on new products or services to increase customer engagement with the brand
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base
- Built relationships with customers to establish long-term business growth.
Project Manager
Future Trans
Giza
11.2018 - 11.2019
- Met project deadlines without sacrificing build quality or workplace safety
- Achieved project deadlines by coordinating with contractors to manage performance
- Developed and initiated projects, managed costs, and monitored performance
- Identified plans and resources required to meet project goals and objectives
- Planned, designed, and scheduled phases for large projects
- Managed projects from procurement to commission
- Negotiated and managed third-party contracts related to project deliverables
- Provided detailed project status updates to stakeholders and executive management
- Prepared and submitted project invoices for review and approval
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Maintained open communication by presenting regular updates on project status to customers.
Independent Educational Consultant
Cambridge University Press
Cairo
01.2018 - 12.2018
- Executed and drafted the adapted curricula for the Ministry of Education in Oman
- Leading a contextualization project in terms of Design, Publishing, and
- Quality Assurance
- Acting as a focal point of communication to deliver the client's requirements to concerned executive teams
- Process analyzing and conducting expenditures and workflow plans.
Copywriter/Social Media Specialist
Innoventures Software
01.2018 - 01.2018
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality
- Customized brand message to reach and capture target audience interest and drive engagement
- Sourced third-party content and contributions to incorporate diverse writing styles
- Improved search result rankings with a targeted SEO strategy.
Scrum Master
InnoventureSoftware
Cairo
07.2017 - 10.2018
- Creating content for software applications, websites, presentations, proposals
- Managing and moderating all Social Media channels
- Acting as the main point of contact in all matters relating to client concerns and needs
- Working with the production team to identify project requirements and scope and estimating costs and time requirements for successful project completion
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Social Media Marketing Intern
03.2018 - 06.2018
- Digitolgy , Giza
- Conducted daily updates to social media profiles to boost the company's online presence
- Contributed to mock-ups, email campaigns, and social media content
- Designed and presented social media campaign ideas.
Project Manager
Nahdet Misr Publishing House
03.2017 - 03.2018
- Analyzed project performance data to identify areas of improvement
- Maintained open communication by presenting regular updates on project status to customers
- Developed and implemented project plans and budgets to ensure successful execution
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Monitored project progress, identified risks and took corrective action as needed.
Copyrights Coordinator
Nahdet Misr Publishing House
08.2016 - 03.2018
- Managed key accounts for global publishing houses
- Worked on developing new opportunities to acquire book rights
- Managed time efficiently in order to complete all tasks within deadlines
- Adaptable and proficient in learning new concepts quickly and efficiently
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Self-motivated, with a strong sense of personal responsibility
- Cultivated interpersonal skills by building positive relationships with others.
Arabic Translator
Unilever
Cairo
05.2020 - 12.2020
- Translating food recipes from English to classical Egyptian
Education
Bachelor of Arts - Social Media Marketing, English Language And Literature
Shaw Academy, Cairo University - Cairo University
Jun 2016
Skills
- MS Office Suite
- Teamwork
- Adaptability
- Emotional Intelligence
- Negotiation
- Internet Research
- Operations
- Goals and performance
- Business Development
- Product and service sales
Accomplishments
- Localization Account Manager
- Developing an in-depth understanding of the full range of language service offerings to better upsell and cross-sell to clients
- Affiliations
- Magazine Editor at ASME (American Society of Mechanical Engineers) Cairo Section (2014 – 2015)
- Marketing delegate at MOIC (Model Organization of Islamic Cooperation) (2015 – 2016)
Interests
Creative Writing
Sports
Exploring Modern Art
Research
Reading
Timeline
Senior Account Manager
Bayan Tech
03.2023 - Current
Account Manager & Team Leader
Future Group
01.2022 - 01.2023
Arabic Translator
Unilever
05.2020 - 12.2020
Account Manager
Future Trans
03.2020 - 03.2023
Project Manager
Future Trans
11.2018 - 11.2019
Social Media Marketing Intern
03.2018 - 06.2018
Independent Educational Consultant
Cambridge University Press
01.2018 - 12.2018
Copywriter/Social Media Specialist
Innoventures Software
01.2018 - 01.2018
Scrum Master
InnoventureSoftware
07.2017 - 10.2018
Project Manager
Nahdet Misr Publishing House
03.2017 - 03.2018
Copyrights Coordinator
Nahdet Misr Publishing House
08.2016 - 03.2018
Bachelor of Arts - Social Media Marketing, English Language And Literature
Shaw Academy, Cairo University - Cairo University
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