Israa Heikal
Team Leader
Cairo
Summary
Talented and experienced Team Leader at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Lead Management & Research Team Leader
Department – Capiter LLC
Cairo
10.2021 - Current
- Created a team of 4, managing and mentoring them
- Provided coaching to my team on research techniques and telephone skills
- Provided professional coaching on social network research (LinkedIn, Facebook, etc.) Supported into find new potential leads and moving them from unqualified to the qualified stage
- Classified hot, warm, and cold leads based on their needs and budget
- Conducted fundamental research of the merchants/suppliers
- Supported Acquisition Team to onboard/verify their new merchants on the App
- Supported my team in Creating AMs portfolio
- Coached my team to introduce the new merchants to the company and helped them place their needed orders and maintain strong client relationships
- Supported my team to find competitive prices for KAMs, AMs, and acquisition teams in pre-orders
- Built support for change throughout business unit through direct outreach strategies.
- Partnered with business teams to understand needs and mitigate potential problems.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Account Manager
Talabat
Cairo
04.2021 - 10.2021
- Managed 150 vendors in Canal cities, Damietta, Benha, Cairo, Alexandria, Hurghada, Sharqia, and Qaluobia
- Provided excellent service and support, built strong relationships and resolved operational issues between customers/vendors and the company
- Updated vendors’ data, including menus, branches, price, and items photos
- Encouraged vendors to keep in use of online payments
- Developed ongoing campaigns, activities, and marketing offers for vendors to achieve sales growth
- Supported the collection team to ensure that bills were collected from vendors
- Kept and tracked records and metrics of all sales activities on daily basis.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
Sales Admin
Talabat
Cairo
09.2020 - 03.2021
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Created 1000 accounts on Salesforce in 10 months and supported the Sales Team to onboard the vendors
- Trained 3 Sales Representatives in my Team on how to use and understand Salesforce
- Coordinated and collaborated with other departments on sales-related matters
- Resolved Technical issues on time for vendors (location, vendor portal, etc.)
- Monitored the status of vendors to make sure all are running smoothly
- Maintained the records of all sales activities
- Created reports to monitor the activities and performance of the Sales representative for each month.
- Planned and directed staff training and performance evaluations.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
Sales Executive
Otlob
Port Said
02.2020 - 08.2020
- Assessed vendors’ needs based on current objectives
- Sat up meetings with potential vendors and listened to their concerns
- Negotiated/closed deals and handled complaints and objections
- Collaborated with team members to achieve better results.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Bachelor of Science - Food Science And Dairy Technology
Agriculture Suez Canal University
Ismailia, Egypt 09.2015 - 06.2019
Skills
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Timeline
Lead Management & Research Team Leader
Department – Capiter LLC
10.2021 - Current
Account Manager
Talabat
04.2021 - 10.2021
Sales Admin
Talabat
09.2020 - 03.2021
Sales Executive
Otlob
02.2020 - 08.2020
Bachelor of Science - Food Science And Dairy Technology
Agriculture Suez Canal University
09.2015 - 06.2019
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