ISLAM KHAIRY
Giza,Egypt
Summary
I am an experienced professional with 10 years of leadership across tourism, call centers, and technical account management. Currently, as a Sales Training Manager, I focus on developing training programs that improve sales performance, enhance employee skills, and drive business success. With a Yellow Belt in Lean Six Sigma, I am passionate about optimizing processes and delivering measurable results. Skilled in using tools like Excel and PowerPoint, I leverage data to make informed decisions. Fluent in English and French, I thrive in dynamic, multicultural environments and work to foster a culture of continuous improvement and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Training Manager
The First Group (TFG) | Dubai, UAE
05.2024 - Current
- Develop and implement targeted sales training programs to improve team performance and drive revenue growth.
- Assess training needs, track sales metrics, and adjust strategies to optimize sales effectiveness.
- Create and facilitate engaging training sessions focused on product knowledge, sales techniques, and customer engagement.
- Evaluate training effectiveness through performance analysis and feedback, refining programs for ongoing improvement.
- Collaborate with sales leadership to align training initiatives with sales strategies, and business objectives.
EMEA Training Manager
Teleperformance
Cairo
09.2021 - 05.2024
- Delivered training programs for the AC account across EMEA (Europe, Middle East, and Africa).
- Managed client communications for Cairo, Tunis, Casablanca, and Poitiers office.
- Led a team of eight trainers, delivering high-quality training to internal and external stakeholders.
- Developed strategies with management to address training needs.
- Designed materials, and conducted train-the-trainer sessions.
- Evaluated and optimized training programs based on feedback.
- Boosted customer satisfaction, retention, and revenue.
Technical Support Supervisor
Teleperformance
Cairo
05.2019 - 10.2021
- Led a team of 15 to 20 technical support agents for the AC account.
- Provided coaching, training, and performance feedback.
- Optimized support through data analysis and strategy development.
- Ensured adherence to service standards and procedures.
- Maintained expertise in AC products for accurate support.
- Recruited and onboarded team members, exceeding performance goals.
Sales Supervisor
Teleperformance
Cairo
04.2014 - 05.2019
- Led a team of 15 to 20 sales agents for Expedia Canada.
- Trained and coached agents to exceed sales targets.
- Optimized performance through data analysis and strategy.
- Ensured excellent customer service, and efficient issue resolution.
- Recruited and onboarded skilled sales agents.
Tour Leader
Sekhmet Travel Agency
Giza
01.2009 - 12.2010
- Led tours, ensuring schedule adherence, and resolving issues.
- Delivered excellent customer service, maintaining high satisfaction.
- Managed relationships with local service providers for smooth operations.
- Worked with sales and marketing to boost bookings and revenue.
- Prioritized safety, following guidelines, and providing first aid when needed.
Education
Associate of Arts - Tourist Guidance French Dept.
Ain Shams University
Cairo, Egypt01.2014
High School Diploma -
Lycée El Horeya
Cairo, Egypt01.2008
Skills
- Leadership: Experienced in managing high-performing teams in sales, technical, and training roles
- Sales & Customer Relations: Proven ability to drive sales performance and enhance customer satisfaction
- Training Development: Expertise in designing and delivering effective training programs
- Process Improvement: Lean Six Sigma Yellow Belt certified, skilled in optimizing workflows
- Multilingual: Fluent in English and French with excellent cross-cultural communication
- Strategic Planning: Aligns training, sales, and operational strategies with business objectives
- Technical Proficiency: Experienced in managing technical accounts, utilizing tools like Microsoft Excel, PowerPoint, and other productivity software to analyze data, create reports, and support decision-making
Certification
Certified Yellow Belt in Lean Six Sigma – Demonstrated knowledge in process improvement, waste reduction, and operational efficiency.
Timeline
Sales Training Manager
The First Group (TFG) | Dubai, UAE
05.2024 - Current
EMEA Training Manager
Teleperformance
09.2021 - 05.2024
Technical Support Supervisor
Teleperformance
05.2019 - 10.2021
Sales Supervisor
Teleperformance
04.2014 - 05.2019
Tour Leader
Sekhmet Travel Agency
01.2009 - 12.2010
Certified Yellow Belt in Lean Six Sigma – Demonstrated knowledge in process improvement, waste reduction, and operational efficiency.
Associate of Arts - Tourist Guidance French Dept.
Ain Shams University
High School Diploma -
Lycée El Horeya
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