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Ivy Busaka
Waitress
Nairobi, Nairobi Province,30
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Waitress
Mamba Village Hotel Nyali
Mombasa
04.2022 - Current
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Waitress Supervisor
Highlands Restaurant
Nairobi, Nairobi Province, Kenya
03.2021 - 01.2022
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
- Established performance metrics for waitstaff evaluations which led to improved efficiency levels across the team.
Senior Spa Therapist
Habana Barbershop And Spa
Mombasa
03.2012 - 01.2020
- Strengthened partnerships with product vendors by negotiating favorable pricing structures that benefited both parties involved.
- Efficiently resolved any client concerns or complaints, sustaining strong relationships with valued customers.
- Conducted thorough consultations with clients to identify specific needs and recommend appropriate treatments.
- Increased spa revenue by expanding the range of services offered and attracting new clientele.
- Maintained accurate inventory records, effectively managing stock levels to minimize waste while meeting client demand.
- Established effective communication channels between staff members to foster a collaborative work environment conducive to ongoing learning and development.
- Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
- Consistently met or exceeded monthly booking targets by implementing creative upselling techniques and promoting spa services within the community.
- Elevated overall spa ambiance by curating soothing playlists, aromatherapy selections, and lighting options for each treatment room.
- Maximized operational efficiency through strategic scheduling of appointments, optimizing therapist availability while minimizing wait times for clients.
Education
Certificate in Hairdressing And Beauty - Certificate in Hairdressing And Beauty
Optimum N Hairdressing And Beauty College
Nakuru 04.2001 -
Skills
Customer Service
Order Accuracy
Order Management
Safe Food Handling
Nail care understanding
Aromatherapy master
Manicure and pedicure
Advanced massage techniques
Hot Stone Therapy
Spa Management Abilities
Reflexology Proficiency
Body Scrub Expert
Deep tissue expertise
Facial Treatments Mastery
Waxing Techniques
Aromatherapy knowledge
Guest services expertise
Waxing and laser hair removal
Advanced facials specialist
Excellent team player
Accomplishments
- Collaborated with team of 3 in the development of unique techniques for better and high quality massage.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues with unsatisfied customers which led to increase in number of clients.
- Achieved results through effectively helping with tasks.
- Supervised team of 23 staff members.
- Resolved product issue through consumer testing.
- Achieved results by completing tasks with accuracy and efficiency.
Interests
Travelling
Community work
Dancing
Timeline
Waitress
Mamba Village Hotel Nyali
04.2022 - Current
Waitress Supervisor
Highlands Restaurant
03.2021 - 01.2022
Senior Spa Therapist
Habana Barbershop And Spa
03.2012 - 01.2020
Certificate in Hairdressing And Beauty - Certificate in Hairdressing And Beauty
Optimum N Hairdressing And Beauty College
04.2001 -