Jack Rady

· Perform regular visits to business owners with the LOB Head.

· Strong operational, analytical, and numeric skills and the ability to simplify complex ideas.

· Ability to challenge and debate issues of importance to the organization.

· Ability to look at situations from several points of view.

· Persuasive with details and facts.

· Delegate responsibilities effectively.

· High comfort level working in a diverse environment.

· Work to tight deadlines to achieve maximum efficiency for the organization.

· Amending and updating SOPs, especially for operations processes.

· Providing users with efficient workarounds for problems.

· Assist in portfolio planning and market/vendor intelligence scanning.

· Involvement in health and safety reporting and monitoring team and individual performance.

· Ensuring service level agreements are met through excellent communication and interpersonal skills.

· Leading teams with excellent leadership qualities.

· Managing performance management cycles, including setting objectives, regular feedback, and coaching.

· Developing staff capabilities and succession planning.

· Implementing new hire onboarding processes, coaching, and training.

· Reengineering and assessing workflow for operational processes to identify and mitigate risks.

· Maintaining continuous communication with staff and cascading the bank's strategy.

· Contributing to organizational planning and strategy as a management team member.

· Knowledge and experience in government contract management, organizational effectiveness, and operations management.

· Demonstrated leadership and vision in managing staff groups and major projects.

· Excellent interpersonal skills and a collaborative management style.

· Budget development and oversight experience.

· Commitment to high professional ethical standards and a diverse workplace.

Ensuring adherence to CBE policies, compliance, and bank policy.

Implement and manage the provision of service implementation, new services, and service reporting through all stages of the service lifecycle.

• Develop and agree on the approach to business/IT alignment in collaboration with relevant stakeholders.
• Develop relationships with IT and business managers.
• Understand the business viewpoint and the need for communication.
• Use and apply the Demand Management process to define future customer and business needs.
• Identify and instigate improvements in BRM processes.
• Understand interdependencies between BRM and other IT areas and processes.
• Minimize change requests within the model development and test phases timeframe.

Achievements

• T24 Core Banking Project.
• Digital Project.
• Business Cards Project.
• Risk and Compliance Project.
• ATM Projects
• Temenos T24 Upgrade Project – R17
• Fawry Utilities & Bill Payments Project
• Equal Payment Plan Project.
• Risk Management System Upgrade.
• Debt Collections and strategy system.
• ATM Monitoring System.
• Business Process Reengineering Initiative.
• Mobile Banking.
• Loyalty Project.
• Anti-Money Laundering Project
• Tender Management for Core Banking System Testing.
• Retail IVR Project.
• Egypt Air Credit Card Issuance.
• I-score Automation System.
• Corporate Internet Banking.
• Dynamic Conversion Currency Project.
• Tender Management for Collection System.
• Corporate IVR Project.
• Debit Card Management System.

• Negotiated contracts with vendors and suppliers, securing favorable terms for the organization's benefit.
• Facilitated meetings with stakeholders to gather input on project expectations and deliverables.
• Fostered a collaborative work environment by promoting open communication and constructive feedback among team members.
• Established performance metrics and monitored progress, facilitating data-driven decision-making processes.
• Ensure all functionalities and requirements are met according to initial business requirements.
• Minimize change requests within the model development and test phases timeframe.
• Prepare comprehensive SOP manuals before launching dates.
• Prepare efficient test scenarios.
• Customize testing systems and support CIB staff training.
• Raise and follow up on live T24 errors.

• Introduced customers to other bank team members to help meet financial needs.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Investigated and promptly resolved issues with patron accounts.
• Guide, teller team, and emphasize the override process.
• Maintain control and improve communication skills for employees.
• Apply Anti-Money Laundering laws and regulations.
• Transfer cash between banks.
• Submit daily financial position reports.
• Handle customer complaints and provide suitable solutions.
• Create a positive work environment with strong leadership.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Handled foreign currency exchange transactions accurately, assisting customers with their international travel needs.
• Improved teller accuracy through consistent attention to detail and thorough transaction verification.
• Demonstrated adaptability during peak periods, managing high-volume transactions smoothly under pressure.
• Apply Anti-Money Laundering laws and regulations.
• Prepare daily entries and insert them into the system.
• Sell bank products, including credit cards, insurance, accounts, and time deposits.