Jana Sameh
Cairo,Egypt
Summary
As a second year Translation and Language student, I have developed strong analytical and research skills. I also have experience in customer service roles that required effective communication with diverse audiences. I am detail-oriented, culturally sensitive, and committed to delivering high-quality work, making me an excellent fit for a Personalized Internet Ads Assessor role.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Sales Representative
AT&T
Cairo, Cairo Governorate
04.2023 - 06.2023
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Prepared sales contracts and oversaw signing of both parties.
- Resolved customer concerns promptly to maintain satisfaction.
Real Estate Agent
PBS
Cairo, Cairo Governorate
02.2023 - 04.2023
- Ensure adherence of leases and contracts.
- Counselled new buyers to enhance sales opportunities.
- Fielded client complaints and issues about community.
- Collated detailed property information and organized photo shoots.
- Guided homebuyers and sellers through process of short sales.
- Generated lists of properties compatible with buyers' needs and financial resources.
Customer Service Representative
Concentrix
Cairo, Egypt
11.2022 - 12.2022
- Responded to customer inquiries and provided assistance via phone, email, and chat, ensuring that all interactions were handled in a professional and timely manner
- Demonstrated a thorough understanding of the company's products and services, as well as its policies and procedures, in order to provide accurate and effective support to customers
- Resolved customer complaints and escalated issues to higher levels of support when necessary, ensuring that all issues were fully resolved to the customer's satisfaction
- Maintained accurate records of customer interactions and followed up with customers as needed to ensure that their issues had been fully addressed
- Exceeded performance metrics related to customer satisfaction, call quality, and productivity on a consistent basis
Education
Bachelor of Business Administration - Translation & Languages
Cairo University
Cairo, Cairo Governorate 10.2022 - 07.2026
Skills
- Marketing
- Acquiring clients
- Lead prospecting
- Account servicing
- Customer service
- Sales expertise
- Teamwork and collaboration
Languages
English
Native
Arabic
Native
French
Upper intermediate
Timeline
Sales Representative
AT&T
04.2023 - 06.2023
Real Estate Agent
PBS
02.2023 - 04.2023
Customer Service Representative
Concentrix
11.2022 - 12.2022
Bachelor of Business Administration - Translation & Languages
Cairo University
10.2022 - 07.2026
Similar Profiles
Julie ZieskJulie Ziesk
Senior Technical Business Management at AT&TSenior Technical Business Management at AT&T
Daniel RayDaniel Ray
Retail Store Manager at AT&TRetail Store Manager at AT&T
DESTINY MAGEEDESTINY MAGEE
Retail Sales Consultant at AT&TRetail Sales Consultant at AT&T