Joanna Elias
Key Account Manager
Cairo
Summary
Graduate of the faculty of Mass Communication, British University in Egypt (BUE) / London South Bank University. Native arabic & Fluent english speaker.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Key Account Manager
Wellspring Egypt
12.2024 - Current
- Strengthened client relationships through regular communication and effective problem solving.
- Worked on CRM
- Worked on Profits & Revenues through Budgeting ( Gross Profits & Margins )
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Strengthened client relationships with regular communication, addressing concerns, and providing exceptional service.
- Developed and delivered presentations to key customers to position products and services.
- Managed accounts to retain existing relationships and grow share of business.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Paralegal & Executive Assistant
Amazon
05.2023 - 09.2024
- Creating trainings and providing presentations on Amazon Tools including Contracts central, DocuSign, Legal E-Room, Legal AI, DataLens and other portals for both Regional (MENA) and local teams
- Handling Amazon Stamps for 'all entities' for all Legal / Business requirements
- Obtaining Visas for (USA, UAE, South Africa, and others)
- Managing agendas, emails & calendars for executives
- Setting up meetings across multiple countries and time zones
- Archiving & Documentation (Official corporate documents, Contracts, leases, etc..)
- Booking Flights, Hotels and Reservations within Egypt and abroad
- Managing Expenses
- Responsible for Matters 'Amazon invoices'
- Managing Calendars
- Supporting legal team
- Gathering signatures for all Amazon entities worldwide
- Updating weekly, biweekly, monthly & bi-monthly reports
- Responsible for Minutes of meeting for Legal team
- Coordinating online & offline meetings
Office Manager
Drexel Oilfield Equipment
08.2020 - 05.2023
- Representing Safety team in Drexel Oilfield Equipment
- Issuance of Material Request & Purchase Orders for Safety Department
- Supporting Safety Director, Operations, Sales, Training, Procurement & Financial Managers
- Preparing Expenses Sheets
- Preparing Tenders, Pipelines, Contracts & Office Correspondence
- Issuing & preparing Invoices for Operations, Sales & Training departments
- Preparing Current Jobs including Cost & Revenue sheets for all departments
- Cost Analysis Sheets for Operations, Sales & Training Departments
- Filing Process for Invoices, correspondences with Customers, Local purchase Orders, Safety cost analysis, Material Requisitions, Contracts & Tenders
- Preparing & Filing registration documents and logs
- Focal point coordination between Safety team, Operations, Sales, Training, Finance, Logistics, Procurement, Downstream other departments
- Translation of Contracts and other Office Correspondence
- Coordinates Safety Training Courses
- Preparing presentations with training managers
- Contacting Courier Services for Safety Shipments such as Middle East Aramex for Safety Team
- Dealing with Blue-collars and handling drivers transportation routes
- Issuance / creating systems and logs for Tracking Shipments
- Conducting Orientations, Inductions & Presentations for Safety Team
- Preparing Minutes of Meeting Notes & Emails
- Answered department emails within target time frames to meet company communication targets
- Authorized to handle & sign confidential for Safety directors & managers after getting their approval
- Supporting sales team
- Preparing Technician Planner for Operations team
- Distribution of our Technicians among the sites
- Arranging Directors & Managers meetings
- Scheduled appointments and maintained master calendar Online & Offline to keep smooth and easy office communications
- Reaching Customers & Clients for our Training Courses Registrations
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks
- Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full
Talent Acquisition Specialist
Flairs Tech
01.2020 - 08.2020
- Phone Screening & CV Screening
- Screen incoming resumes and application forms
- Interviewing candidates (via phone, video and in-person)
- Conducting Interviewing and choosing applicable candidates for the required job position
- Acting as a consultant to new hires and help them onboard
- Working on Odoo
- Advertising job openings on company's careers page, social media, job boards and internally
- Announcing Internal & External Vacancies through Emails & Social Media
- Creating & updating job descriptions
- Providing shortlists of qualified candidates to hiring managers
- Blacklisting Candidates
- Handling Interviewees & their concerns
- Collaborating with managers to identify future hiring needs
- Headhunting & Sourcing potential candidates from various online channels (e.g
- Social media and professional platforms
- 'LinkedIn')
Education
BACHELOR DEGREE - MASS COMMUNICATION, RADIO & TV COMMUNICATIONS
British University of Egypt
01.2014 - 01.2018
ADOBE- CERTIFIED GRAPHIC DESIGN COURSE -
Career College
GRAPHIC DESIGNING - PROFESSIONAL COURSE
Graphics Academy
SAT - AMERICAN DIPLOMA - undefined
Own Heliopolis School
01.2009 - 01.2011
ENGLISH SECTION - undefined
Notre Dame des Apotre School
undefined
Marine View Middle School
Skills
- Humanitarian activities
- Adaptability
- Hard Worker
- Problem-solving abilities
- Multinational Environments
Timeline
Key Account Manager
Wellspring Egypt
12.2024 - Current
Paralegal & Executive Assistant
Amazon
05.2023 - 09.2024
Office Manager
Drexel Oilfield Equipment
08.2020 - 05.2023
Talent Acquisition Specialist
Flairs Tech
01.2020 - 08.2020
BACHELOR DEGREE - MASS COMMUNICATION, RADIO & TV COMMUNICATIONS
British University of Egypt
01.2014 - 01.2018
SAT - AMERICAN DIPLOMA - undefined
Own Heliopolis School
01.2009 - 01.2011
GRAPHIC DESIGNING - PROFESSIONAL COURSE
Graphics Academy
ENGLISH SECTION - undefined
Notre Dame des Apotre School
undefined
Marine View Middle School
ADOBE- CERTIFIED GRAPHIC DESIGN COURSE -
Career College
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