Jihan Elbaroudy

deliver the best possible experience for the users of a website, making the website as straightforward to use as possible. As well as researching user behaviour and preference, you'll also look at the content of websites and consider design elements such as colours and images.

• Led projects and analyzed data to identify opportunities for improvement.

• Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Worked with wealth customers to understand needs and provide excellent service.
• managing wealth customer segment portfolio

responsible for customer services and operation tasks in the branch

answer customer questions about basic banking services, such as account balances and interest rates and fees. They also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. Over time, some customer service representatives move into other banking jobs