John Helmy Mourad
Giza
Summary
Responsible Senior HR Operations Expert, passionate about delivering outstanding quality and business services.
Offering more than 4 years of experience in industry with history of recognition for performance and strong foundation in (HR Operations, Employee lifecycle management, HR Policies & Processes management, Stakeholders management, HR Project management) along with a proactive approach to learning and adapting.
Overview
6
6
years of professional experience
Work History
Senior HR Operations & Workforce Data Advisor
AstraZeneca Pharmaceuticals
New Cairo
11.2025 - Current
- Manage employee lifecycle in Middle East and Africa, overseeing hiring to retirement processes.
- Oversee the recruitment status for Pre-hires and related job requisitions on Hirevue while aligning with relevant stakeholders.
- Resolve HR cases and queries from employees and stakeholders on ServiceNow, ensuring high satisfaction levels.
- Administer job change actions in Workday, including promotions, transfers, and lateral moves.
- Maintain compensation plans and one-time payments in Workday; collaborated with Payroll for accurate guidance.
- Coordinate benefits plans with external vendors for pension fund liquidation and mobile allowance updates.
- Prepare monthly HR data reports for stakeholders to inform decision-making.
- Provide regional support to local stakeholders, enhancing employee experience and business relations.
- Lead transformation projects to modernize HR processes in line with global technological advancements.
HR People Operations & Solutions Advisor
Unilever
ElSheikh Zayed
12.2024 - 10.2025
- Oversaw and resolved HR cases while adhering to quality standards and SLA, ensuring high CSAT.
- Maintained and updated employee records throughout lifecycle, while managing all (Joiners, Movers & Leavers) processes in Workday system.
- Worked on process enhancements and transformation projects with relevant stakeholders.
- Conducted monthly validations prior to closing, ensuring data accuracy across linked systems to prevent erroneous payments.
- Collaborated with Payroll on monthly payment changes, sensitive cases, and termination-related variables.
- Managed end-to-end benefits processes, including Medical and Life Insurance amendments, and oversaw monthly Recognition points system.
HR Workforce Management Operations Expert
Novartis Pharmaceuticals
New Cairo
09.2021 - 10.2024
- Provided guidance and support to all Time tracking and Absence management related topics for 'MEA region' and 'France' (Complex work schedules, Time recording, Overtime, Leaves management, Shifts management, related Compensations & Deductions...)
- Supporting the associates' Time tracking and Absence related queries on daily basis through HR cases in timely manner to guarantee that the Business' technical objectives are met.
- Completing the necessary tasks and providing the required financial reports throughout the monthly Payroll cycle while respecting the cutoff dates.
- Conducting frequent meetings and communications with the local HR stakeholders and Business partners to maintain the services level.
- Key Achievement: Successfully helping in the implementation of an entirely new HR system while attending the necessary workshops in 'Hyderabad, India' and trainings in 'Prague, Czech Republic' to guarantee a smooth transition for MEA region on Workday system.
Customer Support Technician
Dell Technologies
New Cairo
11.2019 - 08.2021
- Worked among Dell EMC Global e-Services team to resolve technical and administrative issues for direct customers.
- Supported global customers through daily chat interactions, providing immediate solutions and guidance.
- Managed service requests in e-Services team queue, ensuring timely follow-up until resolution.
Education
Bachelor's degree - Commerce and Finance
Ain-Shams University
Cairo07-2019
Bachelor's degree - Business Administration
University of Poitiers
Cairo07-2019
Skills
- HR Operations
- Workforce data analysis
- Stakeholders Management
- Project Management
- Process enhancement
- Analytical Skills
- Problem-solving
- Customer Service
- Bilingual (English, French)
Timeline
Senior HR Operations & Workforce Data Advisor
AstraZeneca Pharmaceuticals
11.2025 - Current
HR People Operations & Solutions Advisor
Unilever
12.2024 - 10.2025
HR Workforce Management Operations Expert
Novartis Pharmaceuticals
09.2021 - 10.2024
Customer Support Technician
Dell Technologies
11.2019 - 08.2021
Bachelor's degree - Commerce and Finance
Ain-Shams University
Bachelor's degree - Business Administration
University of Poitiers