John Makary

Coordinated patient care and managed appointment scheduling for a medical practice. Served as the main point of contact for patients, ensuring timely communication and care coordination. Handled appointment scheduling, confirmations, cancellations, and rescheduling. Assisted with patient intake, documentation, and follow-up care. Collaborated with healthcare providers to optimize patient care and maintain efficient office operations. Trained new staff on office procedures, patient care protocols, and scheduling systems. Ensured compliance with HIPAA regulations and maintained accurate patient records. Leadership, communication, and multitasking skills.

Accomplishments:

• Earned "Employee of the month" in March 2023 and November 2023.
• Managed over a 1,000 patient achieving all KPIs while simultaneously training a lot of employees joining the scheduling department.

Provided customer support for Vodafone UK’s home broadband services. Assisted customers with troubleshooting, technical issues, and account inquiries. Managed service activations, billing questions, and plan changes. Delivered clear, concise information to resolve issues and ensure customer satisfaction. Maintained up-to-date knowledge of products, services, and policies. Handled inbound calls and inquiries, demonstrating strong problem-solving and communication skills. Worked efficiently to meet service targets while providing excellent customer care.

Led a team of lighting technicians in designing, implementing, and operating lighting for live theatre productions. Collaborated with directors and designers to create impactful lighting effects. Managed equipment setup, operation, and maintenance while ensuring safety and efficiency. Coordinated schedules, provided training, and solved technical issues during performances.