John Mourad Grace
Senior Relationship Manager | Private Banking & Wealth Management
Cairo
Summary
Results driven Banker with 9 Years of Experience in Retail Banking as Senior Wealth & Private Banking Relationship Manager & Senior Universal Teller. Proven track record in exceeding set targets and building relationships with HNWIs. Aiming to utilize my skills and experiences in new challenges and different work environments.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Senior Wealth Manager | Private Banking
Banque Du Caire
07.2025 - Current
- Managing a portfolio of High-Net-Worth Individuals to increase Revenue and generate additional business opportunities.
- Establishing new relationships through acquiring New To Bank clients, offering them tailored banking solutions and investments plans.
- Prepare Daily Sales Report including all activities, outside and inside visits, calls & pipeline.
- Act as a Focal Point among business departments, risk & compliance, to ensure that all customers applications are compliant with internal bank policies and procedures.
Senior Wealth Relationship Manager
National Bank of Egypt
08.2021 - 03.2025
- Ranked as 3rd Wealth Relationship Manager across NBE Platinum Segment in all products & a winner of many contests.
- Creating sales strategies to increase customer base and enhance sales.
- Addressing and resolving customer complaints in efficient, effective and timely manner.
- Handling high-profile customers with exceptional planning and strategic engagement. Boosted client satisfaction by monitoring and continuously improving service delivery.
Prestige Relationship Manager
Attijariwafa Bank Egypt (Ex Barclays)
10.2018 - 08.2021
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Retained customers by tracking their complaints through CRM.
- Analyzed competitors and adapted strategies to increase market share and expand customer base.
- Generated new business by executing strategic methods and proactively cold calling customers.
Senior Universal Teller
Attijariwafa Bank Egypt (Ex Barclays)
08.2017 - 09.2018
- Implemented all sorts of cash and operations transactions related to branch banking.
- Referring potential new to bank customers to the relationship management team to offer bank products and services.
- Monitoring general ledgers of the branch. Preparing daily branch reconciliations.
Technical Support Specialist
Convergys (Known currently as Concentrix)
09.2016 - 08.2017
- Used remote access software to help fault-find and solve computer malfunctions virtually.
- Provided excellent listening skills to obtain and note all information of customer issues, helping to solve problems more effectively.
- Provided exceptional customer care, resolving technical concerns accurately and efficiently within agreed timeframes.
International Account Adviser
Vodafone UK (Outsourced in Egypt)
12.2015 - 03.2016
- Answered questions comprehensively to gain client's confidence.
- Solved issues related to billing and explained the most effective use & advantages of customers packages.
- Offered plans upgrade to customers over the phone to achieve more engagement with the Brand.
Education
Bachelor of International Business Administration -
Sadat Academy for Management Sciences
01.2016
General Education - undefined
St Joseph Maronite Language Schools
01.2012
Skills
Portfolio management
Business development
Client retention
Certification
ICWIM in Progress, CISI
Personal Information
- Date of Birth: 07/14/94
- Nationality: Egyptian
- Marital Status: Married
Timeline
Senior Wealth Manager | Private Banking
Banque Du Caire
07.2025 - Current
Senior Wealth Relationship Manager
National Bank of Egypt
08.2021 - 03.2025
Prestige Relationship Manager
Attijariwafa Bank Egypt (Ex Barclays)
10.2018 - 08.2021
Senior Universal Teller
Attijariwafa Bank Egypt (Ex Barclays)
08.2017 - 09.2018
Technical Support Specialist
Convergys (Known currently as Concentrix)
09.2016 - 08.2017
International Account Adviser
Vodafone UK (Outsourced in Egypt)
12.2015 - 03.2016
General Education - undefined
St Joseph Maronite Language Schools
Bachelor of International Business Administration -
Sadat Academy for Management Sciences