Jumana Hesham Mohamed Jweely
Cairo
Overview
8
8
years of professional experience
Work history
Card Activation and Enablement Officer/Specialist
National Bank of Egypt
2022.02 - 2026.03
- Responsible for managing the activation and enablement processes of banking cards, ensuring compliance with established standards and policies. The role involves collaborating with various teams to provide a seamless and secure customer experience, analyzing data to enhance operational efficiency, and contributing to the development of strategies to promote card usage.
Call center
Teleperformance
2021.04 - 2021.12
- Handling customers’ problems, understand situation and take actions to solve issues.
- Raise the level of satisfaction for our customers.
- Project: Talabat
Senior Retail Sales Executive
Etisalat Misr
2018.01 - 2020.01
- Handling customers’ problems understand situation and take actions to solve issues.
- Raise the level of satisfaction for our customers.
- Generate sales opportunities, understand and analyze customers need and present the best and suitable services and products as solutions and fulfill our customers’ needs.
- Upselling and cross-selling activities.
- Achieve sales targets and KPI’s.
- Sustain corporate polices and image.
- Support branch management and team members to handle workflow and hit the sales targets.
- Industry: Telecommunications
Education
Bachelor’s Degree - Accounting and Business Administration
The Higher Institute of Cooperative and Managerial Studies
CairoSkills
- Analyst
- Creative
- Business-oriented
- Presenter
- Flexible
- Adaptive
- Persuasive
- Communicator
- Leadership
- Motivated
- Dynamic
- Energetic
- Hard worker
- Multi-tasking
- Time management
- Ability to work under pressure
- Communication
- Quick learner
- Ability to apply new skills
Languages and Technology
Arabic: mother tongue language.
English: Excellent in speaking, writing, listening and reading.
Excellent User of Microsoft Office (Word, PowerPoint, and Excel).
Courses
- English Course at British Council
- Accounting Training at Petrobel (Belayim Petroleum Company)
Custom Section
Excellent User of Microsoft Office (Word, PowerPoint, and Excel)
Personal Information
- Title: Card Activation and Enablement Officer/Specialist
- Date of birth: June 1995
- Nationality: Egyptian
- Marital status: Single
Timeline
Card Activation and Enablement Officer/Specialist
National Bank of Egypt
2022.02 - 2026.03
Call center
Teleperformance
2021.04 - 2021.12
Senior Retail Sales Executive
Etisalat Misr
2018.01 - 2020.01
Bachelor’s Degree - Accounting and Business Administration
The Higher Institute of Cooperative and Managerial Studies