Kamal Azzam

• Advising customers about necessary services for routine maintenance.
• Helping in identifying problems by directly asking the customers or by doing visual inspections or road tests.
• Conferring with customers about inspection results, recommending corrective procedures, and preparing work orders for the needed repairs.
• Preparing repair orders by showing time, cost, and labor estimates for the offered service.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Delegated and supervised vehicle bodywork to body team for restoration and remediation.
• Following up with the customers after the repair to assure customer's satisfaction and get a feedback.
• Performing upselling to new accessories.
• Handling the customers' complaints.
• Raising tickets to the manufacturer regarding customer concerns

• Coordinating activities of Bodyshop repair department to ensure optimal productivity and efficient operations.
• Supervising technicians to ensure their services is of top tier quality by assigning and designating job duties to staff according to their performance and history in order to achieve customer satisfaction.
• Liaising with the store about parts ordering and ensuring parts are available when needed.
• Reach out to clients to encourage them to come by their shop for auto repairs in an attempt to maintain positive customer relationships to ensure enduring business.
• Notify clients about finished repairs, date of next scheduled service after associating all details on services rendered and repair costs to their respective customers and processing their payments.
• Providing customers with information and advice on insurance policies and potential cost savings after having consulted mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Monitor in-depth inspection of vehicles before and after repairs in order identify faulty components and ensure complete fixing.
• Proficiency with Automotive industry-specific software in conducting work orders, job cards, estimations and processing L.P.O.s with Insurance company.
• Constant submission of well documented reports to managers to aid in standardizing a benchmark while progressively altering the workflow in line with the objectives of the dealership.

• Consistently provide services that exceed customers' needs and requirements.
• Thoroughly understand the requirements and needs all customers.
• Committed to continually improve the effectiveness of the quality management system.
• Committed to comply with applicable legal and statutory obligations.
• Striving to continuously improve processes based upon measurable objectives.
• Conducts assessments and creates implementation plans for Disaster Response projects.
• Assures appropriate use of logistics resources for all activities.

• Executes the specific inspections on materials, equipments and construction/installation activities on site.
• Issues the relevant Quality Records and, when necessary, writes and sends to QC Supervisor non-conformances reports.
• Performs functional checks and mechanical completion checks (Pressure and atmospheric vessel).
• Trays inspection (dimensional check, water tightness test).
• Checks of levelness, position, orientation, anchor bolts, conduits, etc.
• Performs hydrostatic test of tank and measurement of pad settlement.
• Witness the tests, controls and inspections, guarantee inspection status control for parts of the plant within his area of responsibility, authorizing their acceptance at quality control completion, obtain the relevant documentation and ensure the correct implementation of the approved Inspection Test Plan according to Client's requirements.