Kamal Barakat
Cairo
Summary
Highly skilled Senior Travel Consultant with extensive experience in the travel industry. Proven track record in delivering exceptional customer service and surpassing sales targets. Proficient in various travel booking systems with a deep understanding of global travel trends. Seeking a challenging position in a reputable travel agency to leverage my expertise and contribute to team success.
Overview
14
14
years of professional experience
Work History
Senior Travel Consultant
Al Gad Travel
Cairo, Egypt
02.2024 - Current
- Manage high-profile client portfolios, delivering exceptional customer service and personalized travel itineraries
- Collaborate with a team to coordinate international travel arrangements and negotiate competitive rates with suppliers
- Utilize expert knowledge to provide accurate travel advice, ensuring regulatory compliance
- Increase customer loyalty and satisfaction through seamless travel experiences.
Global Mobility Consultant
PWG Group
Dubai
11.2023 - 01.2024
- Specialized in work permits within an international workforce solutions firm
- Ensured legal compliance with intricate immigration laws
- Facilitated seamless documentation and processing
- Maintained strong client relationships through clear communication and timely issue resolution
- Liaised with government agencies, developed internal policies, and offered strategic advisory services
- Proven track record in risk management, data organization, and optimizing work permit acquisition processes for efficiency and compliance.
Senior Travel Consultant
Sunroad Tours
Cairo
06.2023 - 11.2023
- Managed high-profile client portfolios, delivering exceptional customer service and personalized travel itineraries
- Collaborated with a team to coordinate international travel arrangements and negotiate competitive rates with suppliers
- Utilized expert knowledge to provide accurate travel advice, ensuring regulatory compliance
- Increased customer loyalty and satisfaction through seamless travel experiences.
Customer Service Agent & Quality Assurance Analyst
Teleperformance (Etihad Airways)
Cairo
03.2022 - 06.2023
- Began as a Ticketing Agent, managing reservations, issuing tickets, and addressing passenger inquiries
- Promoted to Quality Assurance Analyst, implementing rigorous quality standards and conducting meticulous testing
- Enhanced overall product and service quality through cross-functional collaboration.
Senior Travel Consultant
Al Gad Tours
Cairo
05.2012 - 02.2022
- Successfully managed high-profile client portfolios, creating personalized travel experiences
- Coordinated complex international travel arrangements and maintained strong supplier relationships
- Negotiated competitive rates and exclusive perks for clients
- Utilized expertise in travel trends and regulations to provide accurate advice, enhancing customer satisfaction and loyalty.
Technical Support Agent
Xceed (TEDATA)
Cairo
10.2011 - 02.2012
- Provided IT support for TE Data customers, troubleshooting connectivity issues.
IT Engineer
Global Knowledge
Cairo
11.2010 - 10.2011
- Specialized in troubleshooting for employees and clients
- Led the successful migration of systems and infrastructure during the relocation of company premises.
Education
B.A. in Management Information Systems -
New Cairo Academy
01.2009
High School Diploma -
Integrated Thebes Language School (ITLS)
01.2003
Preparatory Diploma -
Thebes Language School (TLS)
01.2000
Skills
- Itinerary Planning
- Exceptional customer service
- Time management mastery
- GDS Proficiency
- Visa Processing
- In-depth destination knowledge
Languages
Arabic
English
Personal Information
Title: Senior Travel Consultant
Hobbies and Interests
- Language Learning
- Cultural Exploration
- Adventure Travel
- Photography
- Networking Events
Timeline
Senior Travel Consultant
Al Gad Travel
02.2024 - Current
Global Mobility Consultant
PWG Group
11.2023 - 01.2024
Senior Travel Consultant
Sunroad Tours
06.2023 - 11.2023
Customer Service Agent & Quality Assurance Analyst
Teleperformance (Etihad Airways)
03.2022 - 06.2023
Senior Travel Consultant
Al Gad Tours
05.2012 - 02.2022
Technical Support Agent
Xceed (TEDATA)
10.2011 - 02.2012
IT Engineer
Global Knowledge
11.2010 - 10.2011
B.A. in Management Information Systems -
New Cairo Academy
High School Diploma -
Integrated Thebes Language School (ITLS)
Preparatory Diploma -
Thebes Language School (TLS)