Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Hobbies and Interests
Timeline
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Kamal Barakat

Cairo

Summary

Highly skilled Senior Travel Consultant with extensive experience in the travel industry. Proven track record in delivering exceptional customer service and surpassing sales targets. Proficient in various travel booking systems with a deep understanding of global travel trends. Seeking a challenging position in a reputable travel agency to leverage my expertise and contribute to team success.

Overview

14
14
years of professional experience

Work History

Senior Travel Consultant

Al Gad Travel
Cairo, Egypt
02.2024 - Current
  • Manage high-profile client portfolios, delivering exceptional customer service and personalized travel itineraries
  • Collaborate with a team to coordinate international travel arrangements and negotiate competitive rates with suppliers
  • Utilize expert knowledge to provide accurate travel advice, ensuring regulatory compliance
  • Increase customer loyalty and satisfaction through seamless travel experiences.

Global Mobility Consultant

PWG Group
Dubai
11.2023 - 01.2024
  • Specialized in work permits within an international workforce solutions firm
  • Ensured legal compliance with intricate immigration laws
  • Facilitated seamless documentation and processing
  • Maintained strong client relationships through clear communication and timely issue resolution
  • Liaised with government agencies, developed internal policies, and offered strategic advisory services
  • Proven track record in risk management, data organization, and optimizing work permit acquisition processes for efficiency and compliance.

Senior Travel Consultant

Sunroad Tours
Cairo
06.2023 - 11.2023
  • Managed high-profile client portfolios, delivering exceptional customer service and personalized travel itineraries
  • Collaborated with a team to coordinate international travel arrangements and negotiate competitive rates with suppliers
  • Utilized expert knowledge to provide accurate travel advice, ensuring regulatory compliance
  • Increased customer loyalty and satisfaction through seamless travel experiences.

Customer Service Agent & Quality Assurance Analyst

Teleperformance (Etihad Airways)
Cairo
03.2022 - 06.2023
  • Began as a Ticketing Agent, managing reservations, issuing tickets, and addressing passenger inquiries
  • Promoted to Quality Assurance Analyst, implementing rigorous quality standards and conducting meticulous testing
  • Enhanced overall product and service quality through cross-functional collaboration.

Senior Travel Consultant

Al Gad Tours
Cairo
05.2012 - 02.2022
  • Successfully managed high-profile client portfolios, creating personalized travel experiences
  • Coordinated complex international travel arrangements and maintained strong supplier relationships
  • Negotiated competitive rates and exclusive perks for clients
  • Utilized expertise in travel trends and regulations to provide accurate advice, enhancing customer satisfaction and loyalty.

Technical Support Agent

Xceed (TEDATA)
Cairo
10.2011 - 02.2012
  • Provided IT support for TE Data customers, troubleshooting connectivity issues.

IT Engineer

Global Knowledge
Cairo
11.2010 - 10.2011
  • Specialized in troubleshooting for employees and clients
  • Led the successful migration of systems and infrastructure during the relocation of company premises.

Education

B.A. in Management Information Systems -

New Cairo Academy
01.2009

High School Diploma -

Integrated Thebes Language School (ITLS)
01.2003

Preparatory Diploma -

Thebes Language School (TLS)
01.2000

Skills

  • Itinerary Planning
  • Exceptional customer service
  • Time management mastery
  • GDS Proficiency
  • Visa Processing
  • In-depth destination knowledge

Languages

Arabic
English

Personal Information

Title: Senior Travel Consultant

Hobbies and Interests

  • Language Learning
  • Cultural Exploration
  • Adventure Travel
  • Photography
  • Networking Events

Timeline

Senior Travel Consultant

Al Gad Travel
02.2024 - Current

Global Mobility Consultant

PWG Group
11.2023 - 01.2024

Senior Travel Consultant

Sunroad Tours
06.2023 - 11.2023

Customer Service Agent & Quality Assurance Analyst

Teleperformance (Etihad Airways)
03.2022 - 06.2023

Senior Travel Consultant

Al Gad Tours
05.2012 - 02.2022

Technical Support Agent

Xceed (TEDATA)
10.2011 - 02.2012

IT Engineer

Global Knowledge
11.2010 - 10.2011

B.A. in Management Information Systems -

New Cairo Academy

High School Diploma -

Integrated Thebes Language School (ITLS)

Preparatory Diploma -

Thebes Language School (TLS)
Kamal Barakat