Kareem Abo Elyazid
Customer Success Manager
Giza
Summary
A career opportunity where my experience, skills, and qualifications can be well utilized at a reputable company that will further enhance my knowledge and skills. I can assist people around me and work together towards goals. Self-confidence, strong communication and management skills, creative and innovative thinking, perseverance in the face of failure, willingness to take risks, openness to change, and levelheadedness and reactiveness in times of crisis.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
SWVL
2025.08 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Senior Quality Assurance Executive
Swvl
2024.02 - 2025.08
- Mentored junior team members to support their professional growth and development within the Quality Assurance field.
- Optimized QA workflows for efficiency through regular analysis of processes and identification of improvement opportunities.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Monitored staff organization and suggested improvements to daily functionality.
Customer Experience & Crisis Management Specialist
SWVL
2020.11 - 2024.02
- Achievements/Tasks:
- Leading, directing, and motivating the Crisis team to achieve the team's target.
- Helping in enhancing Google App review from 3.6 to 4.7.
- Solving customer problems through Social Media channels.
- Improving customer experiences after accidents and Crisis.
- Learned COPS quality assurance.
Social Media Technical support
WE telecom Egypt
2020.07 - 2020.11
Social Media Moderator Senior Advisor
Etisalat Misr
2017.02 - 2020.07
Call Center Agent
Etisalat Misr
2014.01 - 2017.01
Data entry agent
Etisalat Misr
2013.01 - 2014.01
Account advisor
Raya company outsource to Etisalat UAE
2011.12 - 2013.06
Sales
United International Company
2011.03 - 2011.08
Education
Bachelor of Accounting - English Section Major accounting
Modern Academy in Maadi
06.2010
References
References available on request.
Timeline
Customer Success Manager
SWVL
2025.08 - Current
Senior Quality Assurance Executive
Swvl
2024.02 - 2025.08
Customer Experience & Crisis Management Specialist
SWVL
2020.11 - 2024.02
Social Media Technical support
WE telecom Egypt
2020.07 - 2020.11
Social Media Moderator Senior Advisor
Etisalat Misr
2017.02 - 2020.07
Call Center Agent
Etisalat Misr
2014.01 - 2017.01
Data entry agent
Etisalat Misr
2013.01 - 2014.01
Account advisor
Raya company outsource to Etisalat UAE
2011.12 - 2013.06
Sales
United International Company
2011.03 - 2011.08
Bachelor of Accounting - English Section Major accounting
Modern Academy in Maadi