Summary
Overview
Work History
Education
References
Timeline
AccountManager

Kareem Abo Elyazid

Customer Success Manager
Giza

Summary

A career opportunity where my experience, skills, and qualifications can be well utilized at a reputable company that will further enhance my knowledge and skills. I can assist people around me and work together towards goals. Self-confidence, strong communication and management skills, creative and innovative thinking, perseverance in the face of failure, willingness to take risks, openness to change, and levelheadedness and reactiveness in times of crisis.

Overview

15
15
years of professional experience

Work History

Customer Success Manager

SWVL
08.2025 - Current
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Senior Quality Assurance Executive

Swvl
02.2024 - 08.2025
  • Mentored junior team members to support their professional growth and development within the Quality Assurance field.
  • Optimized QA workflows for efficiency through regular analysis of processes and identification of improvement opportunities.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Monitored staff organization and suggested improvements to daily functionality.

Customer Experience & Crisis Management Specialist

SWVL
11.2020 - 02.2024
  • Achievements/Tasks:
  • Leading, directing, and motivating the Crisis team to achieve the team's target.
  • Helping in enhancing Google App review from 3.6 to 4.7.
  • Solving customer problems through Social Media channels.
  • Improving customer experiences after accidents and Crisis.
  • Learned COPS quality assurance.

Social Media Technical support

WE telecom Egypt
07.2020 - 11.2020

Social Media Moderator Senior Advisor

Etisalat Misr
02.2017 - 07.2020

Call Center Agent

Etisalat Misr
01.2014 - 01.2017

Data entry agent

Etisalat Misr
01.2013 - 01.2014

Account advisor

Raya company outsource to Etisalat UAE
12.2011 - 06.2013

Sales

United International Company
03.2011 - 08.2011

Education

Bachelor of Accounting - English Section Major accounting

Modern Academy in Maadi
06.2010

References

References available on request.

Timeline

Customer Success Manager

SWVL
08.2025 - Current

Senior Quality Assurance Executive

Swvl
02.2024 - 08.2025

Customer Experience & Crisis Management Specialist

SWVL
11.2020 - 02.2024

Social Media Technical support

WE telecom Egypt
07.2020 - 11.2020

Social Media Moderator Senior Advisor

Etisalat Misr
02.2017 - 07.2020

Call Center Agent

Etisalat Misr
01.2014 - 01.2017

Data entry agent

Etisalat Misr
01.2013 - 01.2014

Account advisor

Raya company outsource to Etisalat UAE
12.2011 - 06.2013

Sales

United International Company
03.2011 - 08.2011

Bachelor of Accounting - English Section Major accounting

Modern Academy in Maadi
Kareem Abo ElyazidCustomer Success Manager