Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Timeline
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KAREEM ESSAM

Gharbia,Egypt

Summary

Experienced professional with strong technical skills and a customer-focused approach. Proficient in competitive analysis, network troubleshooting, and remote technical support. Adept at managing routers, firewalls, and virtualisation, with notable expertise in Mikrotik and Windows Server. Skilled in PHP development, HTML, and CRM proficiency. Detail-oriented team player committed to business development and problem-solving support. Career goal: to leverage technical expertise in a dynamic environment to drive innovation and enhance customer satisfaction.

Overview

17
17
years of professional experience

Work history

IT Sales & Support

Freelancer
DELTA, EGYPT
01.2020 - 03.2025
  • Company Overview: Programming company specializing in Network Solutions
  • I work Sales IT for a programming company as an extra time
  • Prospecting for potential customers involves identifying and qualifying individuals or businesses that are likely to be interested in our product or service
  • Introducing them to the features of the program
  • Trying to gain their trust is essential in building a relationship with potential customers and convincing them to do business with us
  • The company works in the field of Network Solution, and it is my responsibility of trying to understand the customer's requirements and find the best appropriate solutions for him
  • Established long-term client relationships through excellent communication and negotiation skills
  • Increased IT sales revenue by developing and implementing effective sales strategies
  • Provided on-site & Remote IT support to a manufacturing plant and a medical center
  • Monitored server performance and ensured compliance with company policies
  • Resolved technical issues and provided user support
  • Received positive feedback from users for excellent customer service
  • Make wireless network for many companies by (Top Business) which represent the Mediator to me
  • Worked in maintenance computer Hardware, Laptop & Software
  • Programming company specializing in Network Solutions

IT supervisor

Universal Group
DELTA & LOWER EGYPT, EGYPT
01.2015 - 03.2025
  • Provided technical support to end users, resolving network connectivity issues and troubleshooting hardware and software problems
  • Enhanced network efficiency by implementing system upgrades and monitoring performance
  • Streamlined IT processes through the development of comprehensive documentation and procedural guidelines
  • Reduced downtime and increased productivity by providing timely technical support to staff members
  • Handling system administration Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations
  • Responsible for networking, design, installation, and maintenance services for new Branches
  • Implemented and maintained network security protocols to safeguard company data and prevent unauthorized access
  • Collaborated with cross-functional teams to design and deploy network infrastructure upgrades, ensuring optimal performance and scalability
  • Communicating and negotiating with users, specialists, other staff and suppliers

IT SUPPORT SPECIALIST

Universal Service
DELTA, EGYPT
01.2012 - 01.2015
  • Diagnosis of desktop, application, networking, and infrastructure issues
  • Providing 1st/2nd line support to users
  • Administering the IT department's policies and procedures
  • Installation and support of telecommunication equipment
  • Responsible for maintaining backups, firewall, CCTV and VPN Connection
  • Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools
  • Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction

Outside sales representative

BConnect Solution for Pharmacies
Tanta, EGYPT
01.2010 - 12.2011
  • Receive the leads from lead generation team, communicate with them and convert the leads to sales
  • Interact with the customer for product offering, brand awareness on time-to-time basis through meetings and calls
  • Negotiate and send Request of Proposal (RFP) Via Salesforce (SF) quoting the rates and terms of conditions
  • After the software is sold to the pharmacy, it is installed and the user is trained on how to use it
  • Then followed up with and any problems they face are resolved throughout the duration of their contract with the company
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs

Technical support

Ahmed Bahgat Group
6 OCTOBER, EGYPT
12.2007 - 12.2009
  • Managing, Troubleshoot Windows Server 2003 & Windows XP Client
  • Support of telecommunication equipment
  • Help Desk, calls and Remote Desktop
  • Configuring Outlook and PST file management

Education

Skills

  • Training
  • Competitive Analysis
  • Firewalls
  • Strong technical skills
  • Customer-focused
  • Customer Service
  • Router Management
  • Support End User
  • Detail-oriented
  • Planning
  • Mikrotik
  • Network Troubleshooting
  • Team player
  • PHP development
  • HTML
  • Microsoft Office
  • Business Development
  • Problem-Solving Support
  • Windows Server
  • Virtualization
  • CRM proficiency
  • Java fundamentals
  • Hardware diagnostics
  • Remote Technical Support

Personal Information

  • Title: IT SALES & SYSTEM ADMIN
  • Date of birth: 10/02/86
  • Nationality: Egyptian

Timeline

IT Sales & Support

Freelancer
01.2020 - 03.2025

IT supervisor

Universal Group
01.2015 - 03.2025

IT SUPPORT SPECIALIST

Universal Service
01.2012 - 01.2015

Outside sales representative

BConnect Solution for Pharmacies
01.2010 - 12.2011

Technical support

Ahmed Bahgat Group
12.2007 - 12.2009

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KAREEM ESSAM