Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Militarystatus
Timeline
Hi, I’m

Kareem Hamdy Abdel Megied

Cairo
Kareem Hamdy Abdel Megied

Summary

A highly skilled and results-oriented Operations Manager with over 15 years of experience in the hospitality and retail industry. Expertise in managing operations, improving team performance, and enhancing customer satisfaction. Adept at leading teams, overseeing multiple departments, and driving business growth. Seeking to leverage leadership and operational management skills to contribute to a dynamic organization.

Developed key business management and leadership skills within dynamic franchise environment, focusing on operational efficiency and team development. Demonstrated ability to implement effective strategies and drive growth. Seeking to transition into new field where these transferable skills can be utilized to achieve impactful results.

Overview

22
years of professional experience
9
Certifications
2
Languages

Work History

TBS Egypt

Operation & Franchise Manager
01.2023 - Current

Job overview

  • Manage day-to-day operations for multiple TBS locations, ensuring compliance with company standards and improving efficiency
  • Oversee franchise operations, ensuring adherence to franchise agreements and consistent brand representation
  • Develop and implement strategies to improve operational processes and drive sales growth
  • Supervise and mentor district and area managers, fostering a high-performance culture across locations

TBS Egypt

District Manager
01.2022 - 01.2023

Job overview

  • Managed a portfolio of stores, overseeing performance, operations, and profitability
  • Conducted regular store visits to ensure adherence to company policies and drive operational excellence
  • Coordinated with store managers to achieve sales and operational targets

TBS Egypt

Senior Area Manager
01.2020 - 01.2021

Job overview

  • Directed a team of area managers, ensuring stores met sales and customer service goals
  • Assisted with the development of new store openings and staff training programs
  • Streamlined operations, reducing costs while maintaining high-quality service

TBS Egypt

Area Manager
01.2018 - 01.2019

Job overview

  • Managed multiple locations, ensuring smooth operations and adherence to brand standards
  • Worked closely with store managers to enhance productivity, customer satisfaction, and profitability

TBS Egypt

Store Manager
01.2015 - 01.2018

Job overview

  • Led daily operations of a high-volume store, focusing on customer service, inventory control, and staff management
  • Developed training programs for new employees and managed their onboarding process

TBS Egypt

Assistant Store Manager
01.2014 - 01.2015

Job overview

  • Assisted in managing store operations, including scheduling, inventory management, and customer service
  • Supported the store manager in implementing sales strategies and optimizing store performance

Burger King Egypt

Restaurant Manager
01.2012 - 01.2013

Job overview

  • Managed all aspects of restaurant operations, including staff, inventory, and customer service
  • Implemented sales initiatives to drive revenue and improve operational efficiency

Burger King Egypt

Assistant Restaurant Manager
01.2011 - 01.2012

Job overview

  • Assisted in managing the day-to-day operations of a high-volume restaurant
  • Trained and supervised staff to ensure high levels of customer service and compliance with health and safety standards

Smiley's Grill

Restaurant Manager
01.2009 - 01.2011

Job overview

  • Oversaw restaurant operations, focusing on staff management, customer satisfaction, and profitability
  • Led a team of 20+ employees, maintaining high standards of service and cleanliness

Smiley's Grill

Assistant Manager
01.2006 - 01.2008

Job overview

  • Supported the restaurant manager in all aspects of operations
  • Handled customer complaints and ensured smooth front-of-house operations

Mövenpick Media City

Receptionist, Front Office
01.2005 - 01.2006

Job overview

  • Provided front-line customer service, handling check-ins, reservations, and guest inquiries
  • Assisted with administrative duties and coordinated guest services

Sheraton Heliopolis

Training Service, Front Office
01.2004 - 01.2005

Job overview

  • Gained hands-on experience in front-office operations, providing customer service and supporting administrative tasks

Sheraton Heliopolis

Training Kitchen, Kitchen Department
01.2003 - 01.2004

Job overview

  • Assisted in kitchen operations, supporting the preparation of meals and maintaining cleanliness

Education

Helwan University

Bachelor of Tourism & Hotel Management

University Overview

GPA: Graduated with Honors, Very Good Grade

Skills

Operations Management

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Certification

Budget Building

Personal Information

Personal Information
  • Date of Birth: 08/20/84
  • Marital Status: Married

Militarystatus

Militarystatus
Exempted

Timeline

Operation & Franchise Manager
TBS Egypt
01.2023 - Current
District Manager
TBS Egypt
01.2022 - 01.2023
Senior Area Manager
TBS Egypt
01.2020 - 01.2021
Area Manager
TBS Egypt
01.2018 - 01.2019
Store Manager
TBS Egypt
01.2015 - 01.2018
Assistant Store Manager
TBS Egypt
01.2014 - 01.2015
Restaurant Manager
Burger King Egypt
01.2012 - 01.2013
Assistant Restaurant Manager
Burger King Egypt
01.2011 - 01.2012
Restaurant Manager
Smiley's Grill
01.2009 - 01.2011
Assistant Manager
Smiley's Grill
01.2006 - 01.2008
Receptionist, Front Office
Mövenpick Media City
01.2005 - 01.2006
Training Service, Front Office
Sheraton Heliopolis
01.2004 - 01.2005
Training Kitchen, Kitchen Department
Sheraton Heliopolis
01.2003 - 01.2004
Helwan University
Bachelor of Tourism & Hotel Management
Kareem Hamdy Abdel Megied