Kareem Ibrahim
Head Of Operation
Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Head of Operations
Alex Bank
Cairo, Garden City Branch
01.2021 - Current
- Establish and review key operational risk indicators/key control
standards and formulate action plans . - Design, develop and keep updated the Banks’ Operations
Manual and ensure compliance to all operational guidelines,
processes and procedures. - Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
- Ensure compliance with Regulatory requirements relating to Banking Operations.
- Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
- Manage the Banking Operations Department (staff and budget).
Head Cash Supervisor
Alex Bank
Cairo, Marriott hotel Branch
12.2019 - 12.2020
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely
- Assist cashiers with requests such as price checks.
- Communicate with customers and address any problems they may have.
- Generate reliable and accurate till reports from every register.
Teller
Alex Bank
Cairo, Branch Maadi
05.2017 - 09.2019
- Recording transactions, which involves logging checks and preparing transaction reports.
- Counting and packaging currency.
- Reconciling cash drawers.
- Exchanging foreign currency.
- Promoting the bank’s products and services.
- Keeping customers’ personal information confidential.
- Communicating with other branches team members.
- Turned in excess cash to maintain drawer security.
-Recruiter/Account Manager
Sky Recruitment
Cairo
01.2017 - 03.2017
- Identify qualified candidates.
- prepare employee payroll and deductions.
- Managing the maintenance of current contractors on staff by ensuring excellent attendance, resolving any issues that arise and ensuring employee and client satisfaction.
- Obtain and generate leads through prospecting to assist with setting new meetings with prospective clients.
- Build strong networks throughout assigned territory by joining associations, networking groups and using social media.
- Negotiate contract terms to ensure a win/win outcome for both Sky and client.
- Responsible for the development of assigned recruiters to ensure continued growth and success.
-Customer Service Team Manager
OSN (Orbit ShowTime Network)
Cairo
09.2015 - 12.2016
- Improving and enhancing communication within the team.
- Assuring the customer satisfaction, and delivering feedback regarding the management.
- Monitoring my team's members performance, KPI achievements and regular coaching.
- Control floor disciple and utilize the resources, to help the employee to perform well.
- Communicating with all departments regarding the stuff and operation issues.
- Handling complains for both stuff and customers.
-Customer Service Advisor
OSN (Orbit ShowTime Network)
Cairo
01.2015 - 08.2015
- .Conduct required account research to resolve Customer inquiries or complaints.
- Identify problems and determine appropriate actions to be taken to resolve customer inquiries or complaints.
- Make telephone calls to customers to gather information that is missing or unclear on incoming applications or orders.
-Ramp Handling Supervisor
Egypt Airlines
Cairo
10.2012 - 11.2013
- Responsible for applying all carriers procedures.
- Handling of (VIP)customers and customers with special needs.
- Used Microsoft Word and other software tools to create documents and other communications.
- Served customers and followed outlined steps of service.
Education
Hafez Ibrahim Langauge School
Cairo 09.1996 - 07.2008
Faculty of Commerce ( Cairo University )
Cairo 11.2008 - 07.2012
Skills
Great customers Service skills
Timeline
Head of Operations
Alex Bank
01.2021 - Current
Head Cash Supervisor
Alex Bank
12.2019 - 12.2020
Teller
Alex Bank
05.2017 - 09.2019
-Recruiter/Account Manager
Sky Recruitment
01.2017 - 03.2017
-Customer Service Team Manager
OSN (Orbit ShowTime Network)
09.2015 - 12.2016
-Customer Service Advisor
OSN (Orbit ShowTime Network)
01.2015 - 08.2015
-Ramp Handling Supervisor
Egypt Airlines
10.2012 - 11.2013
Faculty of Commerce ( Cairo University )
11.2008 - 07.2012
Hafez Ibrahim Langauge School
09.1996 - 07.2008
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