KAREEM MOHSEN SALAH EL DIN
Workplaces Manager "Maintenance And Facility Manager"
Giza
Summary
Self-motivated customer service professional. Influential in maintenance and facilities buildings to boost departmental efficiency. Demonstrated strong problem solving and analytical skills as well as the ability to multitask and set priorities to meet deadlines in high-pressure, multicultural environments. Displayed exceptional project management skills managing and performing HR functions for a number of Multinational companies.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Workplaces Manager
Adidas
Egypt
09.2021 - Current
- .Responsible for maintaining and managing the services of workplace operations for “Egypt, Jordon, Morocco and Saudi Arabia.” workplace locations.
- Leading the collaboration with client group, within country, identifying workplace requirements and the implementation of employee Experience initiatives. Setting the highest standards for operation of “Egypt, Jordon, Morocco and Saudi Arabia.”
- Project management Project management (schedule, quality and cost control, representation of the owner, steering of external architects, specialist planners and other third parties).
- Design, planning, organization, tendering, placing and supervision of services and construction work, including scheduling, invoice control, documentation, defect tracking and warranty management.
- Manage and deliver consistent, first class facility management service standard of the “Egypt, Jordon, Morocco and Saudi Arabia.” locations within the agreed budget, schedule and scope, focusing on experience, expectations and our customer’s (our departments and employees) requirements regarding the best work environment for adidas employees.
- Ensure effective operation and continues development of building system procedures and programs including maintaining accuracy and support of the integrated management system (IMS) (Green company initiatives)
- Ensure the planning, execution and control of compliance with environmental requirements.
- Build relationships with key stakeholders and build network that integrates relevant departments within Workplaces and Adidas to implement facility operations and project delivery support.
- Deliver measures and structures for the consistent improvement of the “Employee Experience” through the effective management of all service providers and internal stakeholders.
- Create and comply with regional performance indicators (KPIs) and service level agreements (SLAs) related to all facility and employee experience operations.
- Events and Activation for “Egypt, Jordan and Morocco”
- Building and execute a portfolio of existing activation opportunities for Adidas in a timeline management, vendor management, overseeing onsite setup and breakdown, and ensuring smooth, vision aligned execution throughout.
- Work in collaboration with internal and external stakeholders to conceptualize, develop, and execute future event and activation opportunities.
- Ensure that all events are linked to clear objectives, maximizing our return on investment, furthering brand awareness, and supporting overall business goals.
- Source and manage production companies, agencies, and/or vendors, ensuring that they are meeting the specific vision, direction, and guidelines set for Adidas and our social impact partners.
- Compile and analyze event results against key performance indicators and implement improvements for future events.
- Lead the end-to-end planning and execution of events, activations, and promotional activities for clients.
- Coordinate logistics, manage vendors/event management companies and ensure flawless on-site event management.
- Monitor event performance and gather feedback for future enhancements.
- Travel and Entertainment Sector.
- Establishing travel allowances for employees
- Providing assistance to employees while they're travelling, including coordinating activities and providing itineraries
- Managing travel expenses, such as flight bookings and rental vehicles
- Accounting for and administrating business credit cards
- Documenting team members' travel experiences
- Providing assistance to staff with respect to visas, medical and legal forms and travel legislation as required
- Maintaining up-to-date knowledge of travel rules and continually revising the company's travel policy as required
- Arranging travel and accommodation for business visitors
- Identifying cost savings
- Analyzing and preparing reports on travel spend
- Plan programs of events or schedules of activities
- Write, present, and manage strategies and budgets for events or activities
- Manage the daily operation of an event, activity, facility, or program
- Engage with adidas employees to convey information about events and activities or to resolve complaints
- Explain rules and regulations of facilities and programs
- Ensure that facilities and programs are safe and accessible for participants
- Managing Employees Transportation for UBER for Business:
- Plan and supervise the daily rides
- Schedule daily and weekly routes
- Track drivers using functional systems
- Coordinate with Uber Business to ensure the safety of our employees.
- Monitor and report on transportation costs
- Report maintenance and repair needs for transportation vehicles and equipment based on our employees feedback.
- Research and suggest cost-effective methods.
- Keep organized records of vehicles and schedules.
- Ensure compliance with company policies
- Stay up-to-date with safety regulations
Facilities, Administration & Procurement Manager
SEERA Group
03.2020 - 08.2021
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
- Manage schedules and deadlines.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
- Monitor costs and expenses to assist in budget preparation.
- Oversee facilities services, maintenance activities and tradespersons (e.g. electricians).
- Organize and supervise other office activities (recycling, renovations, event planning etc.).
- Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on.
- Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on.
- Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security.
- Ensuring that basic facilities, such as water and heating, are well-maintained.
- Managing budgets and ensuring cost-effectiveness.
- Allocating and managing space between buildings.
- Ensuring that facilities meet government regulations and environmental, health and security standards.
- Advising businesses on increasing energy efficiency and cost-effectiveness.
- Overseeing building projects, renovations or refurbishments.
- Helping businesses to relocate to new offices and to make decisions about leasing.
- Drafting reports and making written recommendations.
- Ensuring that basic facilities, such as water and heating, are well-maintained.
- Managing budgets and ensuring cost-effectiveness.
- Allocating and managing space between buildings.
Site Management Section Head
Raya Contact Center
05.2019 - 02.2020
- Dealing with the Landlords.
- Maintaining a safe environment with proper lighting, signage, and disability access.
- Drafting and updating emergency plans and evacuation procedures.
- Overseeing security, fire prevention, and other safety systems.
- Scheduling regular building maintenance and janitorial services.
- Contracting professionals for repairs as needed.
- Ensuring that occupants are provided with proper utilities.
- Monitoring building maintenance budgets.
- Arranging for building improvements.
- Overseeing contractors and inspecting completed jobs.
- Supervising grounds staff.
- Hiring employees or contractors as needed to maintain, repair, or improve the property.
- Providing training for building employees as needed.
- Scheduling contractors and employees.
- Resolving complaints, problems, and requests from building tenants.
- Assisting with emergency response and evacuations.
- Maintaining records of tenants.
- Inspecting the building frequently for signs of damage or wear.
Maintenance, Facility & Assets Manager
Teleperformance Egypt
02.2015 - 04.2019
- Prepare and execute department budget for staffing, spares, consumables, major equipment overhauls and new initiatives.
- Perform the analysis and identify the maintenance function priorities and goals to deliver the Annual Operating plan (AOP).
- Ensure efficient maintenance and up keeping of all buildings, grounds and service.
- Develop the proper control procedures for maintenance such as work orders, work schedules, equipment listing and machinery.
- Institute an effective preventive maintenance program to ensure efficient production operation within cost targets.
- Support and assist supporting functions and operation teams through the overall maintenance conditions.
- Support implementing new maintenance programs to enable growth for future.
- Oversee major projects construction and installation activates.
- Creating workshops that helps in maintaining companies’ assists, recycling and reducing procurements to reduce costs.
- Involved in companies’ assets management.
- Ensure that the maintenance workshop provides timely support to the supporting functions and operational teams and other functions.
- Ensure safe operating conditions exist throughout the facilities. Promptly any unsafe conditions.
- Set maintenance team performance standards and align the organization.
- Coach and provide constant feedback for development and improved operation.
- Develop staffing and skill building plans and lead problem solving activates and coaches the maintenance team on process improvement.
- Analyze contracts related to vendors and supplies and hiring outsourcing resources and man power.
- Managing the cleaning company of the premises and supervising all related works to ensure that all suppliers are meeting the expectations and providing a good and clean environment of work.
- Prepare financial reports and reconciliations to general ledger data.
- Monitor and report changes in the risk profiles of individual assets in the portfolio.
- Make timely recommendations for mitigating strategies and risk rating changes.
- Monitor accounts and report on fixed asset and deferred charge asset.
- Prepare analysis, record and report asset transactions for financial records.
Maintenance Specialist
Teleperformance Egypt
11.2013 - 02.2015
- Build proactive program for cleaning across sites.
- Respond to the requests of the employees by executing the reactive tasks in line with KPIs.
- Design and plan the scope for facilities maintenance ensuring that KPIs are met in line with site requirements.
- Review vendors work process and ensuring compliance of the company.
- Follow all health and safety and environmental requirements that are defined on work instructions or communicated in training.
- Completion of periodical cleaning activates across sites.
- Standardize efficient use of consumables across sites.
- Overseeing audits action plan on cleaning standards, clean and implement improvement plans.
Contact Center Representative
Expedia.CA
04.2013 - 11.2013
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solution and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible
- Meet personal/ team qualitative and quantities targets.
Assistant Manager
Mama Lucci pizzeria
06.2011 - 04.2013
- Hired as a Waiter, then Cashier, then Delivery Driver, and promoted to be Assistant General Manager in July 2012.
- Directly responsible for management of both FOH and BOH operations - manage over 17 staff members.
- Maintains a food cost of 27% by incorporating weekly specials into the menu to increase revenues.
- Responsible for training all new restaurant workers.
- Assist in menu-design and provide input on what menu items to add or to replace.
- Responsible for meeting weekly budgetary goals- authorized to make changes to the schedule, the menu, and restaurant supply orders as needed to meet the budget.
Education
High School -
El Horreya Language School
Giza, Egypt07.2006
Graduate - Construction Engineering and Management
Faculty of Engineering, Cairo University
Giza, Egypt07.2012
Skills
Facility Operations & Maintenance Management
Preventive & Corrective Maintenance Planning
Health & Safety Compliance (ISO 45001)
Vendor & Contractor Management
Budgeting & Cost Control
Asset & Equipment Lifecycle Management
Emergency Response & Risk Assessment
Customer relationship management (CRM)
Accomplishments
Actively involved in compliance and documentation processes that led to adidas achieving ISO 50001 (Energy Management), ISO 14001 (Environmental Management), and ISO 45001 (Health & Safety Management) certifications.
Certification
[Fire Safety]
Timeline
Workplaces Manager
Adidas
09.2021 - Current
Facilities, Administration & Procurement Manager
SEERA Group
03.2020 - 08.2021
Site Management Section Head
Raya Contact Center
05.2019 - 02.2020
Maintenance, Facility & Assets Manager
Teleperformance Egypt
02.2015 - 04.2019
Maintenance Specialist
Teleperformance Egypt
11.2013 - 02.2015
Contact Center Representative
Expedia.CA
04.2013 - 11.2013
Assistant Manager
Mama Lucci pizzeria
06.2011 - 04.2013
High School -
El Horreya Language School
Graduate - Construction Engineering and Management
Faculty of Engineering, Cairo University
References
References are available upon Request