Kareem Sobhy
I.T Manager
6October
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Veteran I.T with more than 12 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
IT Manager
Alsondos
4 2021 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Customized and repaired technology based on staff requests.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users to various department systems and platforms.
Senior Information Technology Specialist
Alsondos
01.2018 - 04.2021
- Modernized legacy systems through seamless migrations to cloud-based platforms, improving scalability and costeffectiveness.
- Streamlined IT operations by implementing efficient processes and procedures, optimizing system performance.
- Optimized infrastructure performance by designing and implementing scalable solutions for growing business needs.
- Improved user satisfaction by conducting training sessions to increase proficiency with software applications.
- Collaborated with stakeholders to define technology requirements, aligning IT strategy with organizational goals.
- Identified opportunities to leverage emerging technologies in order to drive digital transformation efforts that enhanced productivity throughout the enterprise.
- Increased operational efficiency through automation of manual tasks, freeing up resources for strategic initiatives.
- Enhanced network security with regular vulnerability assessments and proactive threat monitoring.
- Championed a culture of continuous improvement within the IT department by encouraging knowledge sharing, experimentation, and collaboration among team members.
- Implemented robust cybersecurity measures, mitigating risks associated with potential data breaches and cyberattacks.
- Maintained high levels of system availability by proactively resolving technical issues before they impacted users or business operations.
- Contributed to the development of IT policies, procedures, and best practices that fostered a secure, reliable, and efficient technology environment for users.
- Developed custom software solutions to address unique business challenges, driving innovation across the organization.
- Established effective communication channels between IT teams and end-users, promoting transparency in project status updates and issue resolution.
- Led cross-functional teams to successfully complete complex IT projects within deadlines and budgets.
- Delivered measurable improvements in application performance by conducting thorough code reviews, refining algorithms, and optimizing database queries.
- Managed vendor relationships, ensuring timely delivery of products and services while negotiating favorable contract terms.
- Reduced downtime by developing and executing comprehensive disaster recovery plans for critical systems.
- Spearheaded the adoption of agile methodologies for software development projects, improving speed-to-market for new products and features.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
Information Technology Specialist
IFS Software House
05.2012 - 01.2018
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Set up network profiles, security permissions and file sharing systems.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Devised scripts and automation tools to improve system efficiency.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Developed and documented network policies, procedures and standards.
Freelancer IT Specialist
Free Lance
05.2008 - 04.2011
- Provide general IT support for some accounts
- Handling and managing all IT Activates and Troubleshooting 'Windows, Macs
- Mobile, Printers'
- Handling and managing all IT Activates and Troubleshooting 'Microsoft Teams, SharePoint, Microsoft 365 generally'
- Social Media management for some clients.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
Education
Apple Certified Mac Technician (ACMT), CCNA, CCNP, Python, ERPnext The Complete Frappe Framework & ERPNext Developer Course -
Coerces
Bachelor of Science - Computer Engineering
October University
04.2001 - 04.2007
Skills
Team Collaboration
Information confidentiality
Risk mitigation planning
IT risk management
Generalskill
- Effective communication skills.
- Maintaining and developing relationships with existing customers.
- The ability to handle customer's issues.
- The ability to analyze and troubleshoot complex problems, then propose solutions or recommendations for clients.
- Communicates regularly with all team members, both individually and as a group, to ensure good two-way communication concerning goals.
- An experienced team player, self-motivated, goal-oriented, organized and efficient.
- Able to work with others towards a team goal, and able to work independently under pressure to meet deadlines.
- Capably handling multiple projects concurrently, quickly learn procedures & Methods. Friendly can get along well with.
Contacts
- Tel, 01097946975, Egypt
- E-Mail, Kareem.sobhy22@gmail.com
Personal Information
- Date of Birth: 09/03/1985
- Gender: Male
- Nationality: Egyptian
- Driving License: Valid, Egypt
- Marital Status: Married
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Timeline
Senior Information Technology Specialist
Alsondos
01.2018 - 04.2021
Information Technology Specialist
IFS Software House
05.2012 - 01.2018
Freelancer IT Specialist
Free Lance
05.2008 - 04.2011
Bachelor of Science - Computer Engineering
October University
04.2001 - 04.2007
IT Manager
Alsondos
4 2021 - Current
Apple Certified Mac Technician (ACMT), CCNA, CCNP, Python, ERPnext The Complete Frappe Framework & ERPNext Developer Course -
Coerces
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