Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kareem Talaat

Alexandria,Montazah

Summary

I am an experienced HubSpot administrator managing numerous client accounts. My solid foundation in customer service, customer relations, and real-time analysis (reporting) is firmly based in CRM and MS Excel. Additionally, I excel at streamlining processes to improve efficiency and ensure that the systems I implement are user-friendly and meet client needs. I am adept at anticipating potential challenges and proactively resolving them, ensuring seamless operations. My attention to detail and commitment to excellence enable me to deliver high-quality solutions that enhance client satisfaction and drive business success.

Overview

9
9
years of professional experience

Work History

Customer Relations (Team lead)

du Telecom
Dubai, UAE
01.2017 - 01.2020
  • As a lead for a team of customer relations associates, my role involved assigning tasks, monitoring performance, providing support and personally handling VVIP communications, executive escalations and court cases.
  • Part of the role also involved preparing department reports, approving goodwill refunds, validating and approving refund claims against sales department and drafting email responses for customer emails addressed to company CEO.

Real Time Analyst (RTA & Reporting)

Hilton Reservations and Customer Care (HRCC)
Egypt
01.2020 - 01.2023
  • As a Real Time Analyst, my role involved monitoring inbound volume on queue to ensure SLA is achieved, creating reports for productivity tracking historical analysis.
  • My role also involved scheduling, client comm. Using MS Excel sheets, I have provided ways for the client to track schedule adherence, which was a great boost to overall productivity.

HubSpot administrator (SME)

BluMountain
01.2023 - Current
  • Company Overview: HubSpot agency
  • Working with BluMountain (HubSpot agency) as a team leader, my role is to assist a team of executors deliver tasks in accordance with client strategy, cascading best practices and providing support when needed.
  • Part of my job is to attend client trainings, onboarding meetings and project handovers, intaking tasks for new projects and breaking down large tasks into subtasks to distribute the workload evenly among the team.
  • HubSpot agency

Education

Faculty of commerce - accounting major

Tanta university
01.2009

Skills

  • HubSpot
  • SalesHub
  • MarketingHub
  • OpsHub
  • Zapier
  • Clickup
  • Slack
  • MS Office
  • Miro
  • Mail Parser
  • Mailchimp
  • Aircall
  • Salesmsg

Personal Information

Title: HubSpot Administrator

Timeline

HubSpot administrator (SME)

BluMountain
01.2023 - Current

Real Time Analyst (RTA & Reporting)

Hilton Reservations and Customer Care (HRCC)
01.2020 - 01.2023

Customer Relations (Team lead)

du Telecom
01.2017 - 01.2020

Faculty of commerce - accounting major

Tanta university

Similar Profiles

CREATE PROFILE
Kareem Talaat