KAREEM USAMA AHMED MOHAMED
Information Technology
Cairo
Summary
I am a fresh graduate with a Bachelor's degree in Business Information Systems from Galala University, class of 2025, with a solid academic background and a GPA of 3.0 (Very Good). During my studies, I developed strong skills in Python programming, SQL databases, and data visualization using Power BI and Tableau. I also completed a 4-month internship in the IT department at InterContinental Hotels Group, where I gained hands-on experience in information systems and technical support. I am passionate about technology, problem-solving, and continuous learning. I enjoy working in teams, adapting to challenges, and delivering results under pressure. I am now looking for an entry-level opportunity in Information Technology where I can apply my skills, grow professionally, and contribute positively to the team.
Overview
2
2
Languages
4
4
Certifications
2
2
years of professional experience
Work History
Help Desk Support Specialist
Export Development Bank of Egypt
04.2026 - Current
- Provided technical support for software and hardware issues to enhance user experience.
- Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for users.
- Documented support requests and resolutions in ticketing system for efficient tracking and follow-up.
- Collaborated with IT team to implement software updates and system patches regularly.
- Conducted user training sessions on new systems and applications to improve overall proficiency.
- Analyzed recurring technical issues, contributing insights for continuous improvement initiatives.
- Maintained inventory of IT equipment, supporting effective resource management within the department.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
IT Technician
Vision Vallt
10.2025 - 01.2026
- Assisted in project coordination, ensuring timely completion of tasks and deliverables.
- Conducted research to support team initiatives and strategic planning efforts.
- Facilitated communication between departments to enhance collaboration and workflow efficiency.
- Managed scheduling for meetings and events, optimizing time management for team members.
- Developed documentation for processes, improving clarity and consistency across projects.
- Analyzed data trends to provide insights for decision-making and strategy formulation.
- Supported budget tracking by maintaining accurate records of expenses and resources allocated.
- Contributed to team brainstorming sessions, fostering innovative solutions to challenges faced.
IT Intern
InterContinental Hotels Group (IHG)
06.2024 - 09.2024
- - Worked in the Information Systems Department.
- - Assisted in managing IT operations and troubleshooting issues.
- - Gained practical experience in hotel system infrastructure and software usage
- Summer Internship – 4 Months, Summer 2024
Education
Bachelor's Degree - Business Information System
Galala University
01-2025
Skills
Technical Skills
- Office Tools: Microsoft Excel, Word, PowerPoint
Soft Skills
- Time Management & Problem Solving
Certification
- CCNA (NGO – Academy-Key)
Activities & Volunteering
- Cairo Design Week - Event Participation - Concrete in Citadel - Events in Galala University - Cairo Design Week - Event Participation - Concrete in Citadel - Events in Galala University
Timeline
Help Desk Support Specialist
Export Development Bank of Egypt
04.2026 - Current
IT Technician
Vision Vallt
10.2025 - 01.2026
IT Intern
InterContinental Hotels Group (IHG)
06.2024 - 09.2024
Bachelor's Degree - Business Information System
Galala University