Hi, I’m
Karem El Ashmony
Accountant
Cairo
Summary
I don't have background but I builded my self frome zero to what I'm now by giving everything I can to my work.
maybe I'm not the highest qualifications but I'm the smarter and hard worker you will ever meet.
Overview
9
years of professional experience
2
Languages
Work History
NBECairo
Customer Service Representative
01.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and Bank information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
ArmyCairo
Accounting Assistant
12.2022 - 12.2023
Job overview
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Assisted management with annual expense plans to strategically track income or revenue.
UberCairo
Subject Matter Expert
01.2020 - 09.2022
Job overview
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved system performance by eliminating operational gaps and software bugs.
- Maintained database systems to track and analyze operational data.
- Collaborated with management to identify and prioritize new development concepts.
- Collected, arranged, and input information into database system.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Gathered, organized and input information into digital database.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
- Evaluated staff performance and provided coaching to address inefficiencies.
VodafoneCairo
Outdoor Sales Representative
05.2019 - 01.2020
Job overview
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Implemented sales strategies to penetrate new markets, resulting in significant expansion of the client base.
- Worked outdoors in weather conditions to care for plants and serve customers.
Villa CaracasCario
Host
07.2018 - 04.2019
Job overview
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Advised customers about special offerings and menu items to help drive sales.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
المركز العلميCario
Camera Installer
08.2016 - 06.2018
Job overview
- Assisted in drafting bids or proposals for potential clients seeking camera installation services.
- Educated customers on effective use of security systems.
- Programmed security, access control and CCTV systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Optimized video storage solutions, providing easy access to crucial footage for clients.
المركز العلميCairo
Computer Repair Technician
08.2016 - 03.2017
Job overview
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients needs.
- Supported corporate clients with networking solutions, server maintenance, and workstation setup.
On The RunCairo
Assistant Cashier
01.2015 - 12.2015
Job overview
- Established trusting relationships with regular customers through friendly interactions and personalized assistance during their shopping experience.
- Processed refunds and exchanges in accordance with company policy.
- Reduced errors in cash handling by implementing a system for double-checking balances, ensuring accuracy and accountability.
- Demonstrated flexibility in scheduling availability by working various shifts as needed, supporting overall staff coverage requirements when necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replenished shelves regularly to meet customer demand and maximise sales.
Education
Helwan UniversityCario
Bachelor Of Commerce from Accounting
06.2021
Skills
Data Management
Calm Under Pressure
Sales and Upselling
Relationship Building
Call Center Operations
[Software] CRM system proficiency
Call Metrics
Customer Retention Strategies
Self Motivation
Excellent Communication
Microsoft Office
Organizational Skills
Problem-solving aptitude
Time management abilities
Product and service knowledge
Employee Coaching
Timeline
Customer Service Representative
NBE
01.2023 - Current
Accounting Assistant
Army
12.2022 - 12.2023
Subject Matter Expert
Uber
01.2020 - 09.2022
Outdoor Sales Representative
Vodafone
05.2019 - 01.2020
Host
Villa Caracas
07.2018 - 04.2019
Camera Installer
المركز العلمي
08.2016 - 06.2018
Computer Repair Technician
المركز العلمي
08.2016 - 03.2017
Assistant Cashier
On The Run
01.2015 - 12.2015
Helwan University
Bachelor Of Commerce from Accounting