Hi, I’m
Karem El Ashmony
Accountant
Cairo
Summary
I don't have background but I builded my self frome zero to what I'm now by giving everything I can to my work.
maybe I'm not the highest qualifications but I'm the smarter and hard worker you will ever meet.
Overview
9
years of professional experience
2
Languages
Work History
NBECairo
Customer Service Representative
01.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and Bank information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
ArmyCairo
Accounting Assistant
12.2022 - 12.2023
Job overview
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Assisted management with annual expense plans to strategically track income or revenue.
UberCairo
Subject Matter Expert
01.2020 - 09.2022
Job overview
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved system performance by eliminating operational gaps and software bugs.
- Maintained database systems to track and analyze operational data.
- Collaborated with management to identify and prioritize new development concepts.
- Collected, arranged, and input information into database system.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Gathered, organized and input information into digital database.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
- Evaluated staff performance and provided coaching to address inefficiencies.
VodafoneCairo
Outdoor Sales Representative
05.2019 - 01.2020
Job overview
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Implemented sales strategies to penetrate new markets, resulting in significant expansion of the client base.
- Worked outdoors in weather conditions to care for plants and serve customers.
Villa CaracasCario
Host
07.2018 - 04.2019
Job overview
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Advised customers about special offerings and menu items to help drive sales.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
المركز العلميCario
Camera Installer
08.2016 - 06.2018
Job overview
- Assisted in drafting bids or proposals for potential clients seeking camera installation services.
- Educated customers on effective use of security systems.
- Programmed security, access control and CCTV systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Optimized video storage solutions, providing easy access to crucial footage for clients.
المركز العلميCairo
Computer Repair Technician
08.2016 - 03.2017
Job overview
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients needs.
- Supported corporate clients with networking solutions, server maintenance, and workstation setup.
On The RunCairo
Assistant Cashier
01.2015 - 12.2015
Job overview
- Established trusting relationships with regular customers through friendly interactions and personalized assistance during their shopping experience.
- Processed refunds and exchanges in accordance with company policy.
- Reduced errors in cash handling by implementing a system for double-checking balances, ensuring accuracy and accountability.
- Demonstrated flexibility in scheduling availability by working various shifts as needed, supporting overall staff coverage requirements when necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replenished shelves regularly to meet customer demand and maximise sales.
Education
Helwan UniversityCario
Bachelor Of Commerce from Accounting
06.2021
Skills
Data Management
Timeline
Customer Service Representative
NBE
01.2023 - Current
Accounting Assistant
Army
12.2022 - 12.2023
Subject Matter Expert
Uber
01.2020 - 09.2022
Outdoor Sales Representative
Vodafone
05.2019 - 01.2020
Host
Villa Caracas
07.2018 - 04.2019
Camera Installer
المركز العلمي
08.2016 - 06.2018
Computer Repair Technician
المركز العلمي
08.2016 - 03.2017
Assistant Cashier
On The Run
01.2015 - 12.2015
Helwan University
Bachelor Of Commerce from Accounting
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