Karem Samy
ST Rage Cairo Captain | Egypt, Cairo| May 2021 – Current
Cairo,Egypt
Summary
Seasoned Restaurant Captain with a proven track record at ST Rages Cairo, enhancing client experiences and boosting repeat business through strategic promotions and professionalism. Skilled in sales expertise and guest service, I excel in team training, service excellence, and efficient problem resolution. Demonstrates strong money handling and a commitment to hygiene standards, contributing to superior dining experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Captain
ST Rages Cairo
09.2021 - Current
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Captain Waiter
Sofitel Al Jazeera Hotel
10.2019 - 08.2021
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Waiter
Fairmont Nile City
07.2016 - 10.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter's Assistant
Four Season Nile Plaza
05.2015 - 10.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Commercial Institute - Institute
Al-Mataria
Cairo 08.2015
Skills
Restaurant opening & Closing
Timeline
Restaurant Captain
ST Rages Cairo
09.2021 - Current
Captain Waiter
Sofitel Al Jazeera Hotel
10.2019 - 08.2021
Waiter
Fairmont Nile City
07.2016 - 10.2019
Waiter's Assistant
Four Season Nile Plaza
05.2015 - 10.2016
Commercial Institute - Institute
Al-Mataria
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