Karim Alaa
Senior Travel Agent
Hdayek El Kobba
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Technical Support Representative - TICO Certified
Teleperformance
06.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Subject Matter Expert
Teleperformance
08.2023 - 12.2023
- Analyzed business problems, identifying root causes and developing robust solutions.
- Developed and presented business cases, presentations and reports to senior management.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Collaborated with management to identify and prioritize new development concepts.
Health Insurance Sales Agent
Exido Global Solutions
04.2020 - 12.2020
- Streamlined the application process for clients by guiding them through paperwork completion and submission efficiently.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Educated potential customers about the benefits of various health insurance plans during seminars or one-on-one consultations.
Telesales Representative
Exido Global Solutions
04.2019 - 12.2019
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
Education
Bachelor - Accounting
Ain Shams University
Abbasya, Cairo 04.2001 -
Bachelor - Enginering -Dropped Out
Ain Shams University
Abdo Basha, Egypt 04.2001 -
High School Diploma -
Al Nokrashi High School
Hadayk El Kobba, Egypt 04.2001 -
Skills
Customer service expert
Call Management
Excellent Communication
Analytical Thinking
Written Communication
Timeline
Subject Matter Expert
Teleperformance
08.2023 - 12.2023
Technical Support Representative - TICO Certified
Teleperformance
06.2022 - Current
Health Insurance Sales Agent
Exido Global Solutions
04.2020 - 12.2020
Telesales Representative
Exido Global Solutions
04.2019 - 12.2019
Bachelor - Accounting
Ain Shams University
04.2001 -
Bachelor - Enginering -Dropped Out
Ain Shams University
04.2001 -
High School Diploma -
Al Nokrashi High School
04.2001 -
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