Karim Anwar Mohammed
Cairo,C
Summary
Dynamic professional with extensive experience as a Ticketing Agent at Etihad Airways, excelling in flight scheduling and customer account management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while adeptly handling travel documentation and utilizing ticketing software to streamline operations.
Motivated customer service and sales professional with experience as Ticket Agent in various settings. Proficient in administrative functions and system operations. Strong team player and communicator recognized for going above and beyond established service expectations at every opportunity.
Overview
12
12
years of professional experience
Work History
Ticketing Agent
Etihad airways
Cairo , CA
01.2020 - 07.2023
- Maintained knowledge of current flight schedules for all airlines served by the company.
- Provided passengers with boarding passes and travel documents according to airline regulations.
- Managed customer accounts by updating contact information and preferences.
Bancassurance Sales Executive
Allianz
Cairo
12.2011 - 12.2019
- Monitored customer feedback regularly and implemented changes based on suggestions.
- Assisted customers with their banking needs, including opening new accounts and providing financial advice.
- Negotiated terms and conditions with insurers to secure competitive rates for clients.
Education
Business Administration
Business Administration Modern Academy
Cairo Skills
- Flight scheduling
- Travel documentation
- Customer account management
- Ticketing software
- Customer service
- Communication skills
- Time management
- Sales negotiation
- Financial advising
- Problem solving
- Airline reservation systems
- Cash handling experience
- Reservation management
- Information assistance
Languages
English
First Language
Timeline
Ticketing Agent
Etihad airways
01.2020 - 07.2023
Bancassurance Sales Executive
Allianz
12.2011 - 12.2019
Business Administration
Business Administration Modern Academy