Karim Ashour Said
Giza,Egypt
Summary
Accomplished professional with advanced proficiency in Microsoft Office Suite and extensive knowledge of banking systems and reporting tools. Demonstrates ethical leadership and expertise in customer relationship management systems, ensuring regulatory compliance and a deep understanding of financial products. Committed to leveraging skills to drive organisational success and enhance client satisfaction.
Overview
20
20
years of professional experience
2011
2011
years of post-secondary education
Work history
Branch Manager
Commercial International Bank (CIB)
Giza, Egypt
2015.12 - 2026.02
- Lead full branch operations, ensuring achievement of financial, sales, and service targets.
- Develop and execute strategic sales plans aligned with bank objectives.
- Manage and grow high-value customer portfolios and funding sources.
- Drive service excellence and maintain strict operational control standards.
- Ensure full compliance with AML procedures and Central Bank regulations.
- Recruit, train, and develop high-performance teams.
- Reviewed and analyzed sales data to identify growth opportunities.
- Ensured branch met all regulatory requirements for safe operation.
- Fostered a positive work environment, improving overall team morale.
- Conducted regular performance reviews for continuous employee development.
Deputy Branch Head – Consumer Banking
CIB
Giza, egypt
2014.11 - 2015.12
- Assigned and monitored branch financial and acquisition targets.
- Managed HNW and VIP client portfolios to maximize profitability.
- Improved cross-selling ratios and expanded local market presence.
- Ensured compliance with company policies whilst managing all branch activities.
- Built strong relationships with key customers, enhancing loyalty and trust.
Customer Service Head
CIB
Giza, Egypt
2013.01 - 2014.01
- Streamlined processes for improved team efficiency.
- Implemented training programmes, enhancing team capabilities.
- Collaborated cross-functionally for seamless service delivery.
- Enhanced operating procedures for smoother workflow.
- Oversaw daily operations, ensuring optimal performance.
- Resolved complaints efficiently, fostering customer loyalty.
Customer Service Specialist
CIB
Giza, Egypt
2012.01 - 2013.01
- Participated in training sessions for professional development.
- Delivered excellent service to enhance client retention rate.
- Maintained detailed records, ensuring accurate data management.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
Teller
CIB
Giza, Egypt
2008.01 - 2012.01
- Conducted end-of-day reconciliation, facilitated smooth operations.
- Handled foreign currency exchanges accurately under fluctuating market conditions.
- Ensured accurate financial records by meticulous record keeping.
- Adhered to vault security procedures and access requirements.
- Processed cash deposits and withdrawals for customers.
Ground Handling Supervisor & Agent
Egyptian Aviation Services
Sharm el Sheikh, South Sinai
2006.01 - 2008.01
Education
Credit Course - Credit analysis
Eslsca Business School
egypt 2023.02 - 2024.02
Consumer Banking for Branch Heads
Professional Certificate - Accounting & Finance
AUC
Bachelor of Commerce - Accounting
Helwan University
Cairo, Egypt. 2001.09 - 2005.05
Skills
- Microsoft Office Suite (Advanced)
- Banking Systems & Reporting Tools
- Ethical leadership
- Customer relationship management systems
- Financial product understanding
- Regulatory compliance knowledge
LANGUAGES
Arabic: Native
English: Fluent
Timeline
Credit Course - Credit analysis
Eslsca Business School
2023.02 - 2024.02
Branch Manager
Commercial International Bank (CIB)
2015.12 - 2026.02
Deputy Branch Head – Consumer Banking
CIB
2014.11 - 2015.12
Customer Service Head
CIB
2013.01 - 2014.01
Customer Service Specialist
CIB
2012.01 - 2013.01
Teller
CIB
2008.01 - 2012.01
Ground Handling Supervisor & Agent
Egyptian Aviation Services
2006.01 - 2008.01
Bachelor of Commerce - Accounting
Helwan University
2001.09 - 2005.05
Consumer Banking for Branch Heads
Professional Certificate - Accounting & Finance
AUC