Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karim Ayad

GIS Operations Manager
Cairo

Summary

Experienced Project Supervisor/Key Account Manager with a proven track record in the governmental contracts (VOC), inspection, and testing industry. Proficient in negotiation, commercial inspection, analytical skills, and project coordination. Dedicated operations professional committed to delivering high-quality results and exceeding client expectations.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

GIS Operations Manager

Citadel Engineering Company
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Maximized revenue generation through effective sales strategies and market analysis insights.

Project Supervisor

Applus Velosi
10.2023 - 06.2025
  • Maintained open communication by presenting regular updates on project status to customers.
  • Organized scope, schedule and assignments for entire team.
  • Increased client satisfaction ratings by maintaining open lines of communication throughout each project phase.
  • Analyzed project performance data to identify areas of improvement.
  • Exceeded client expectations in delivering comprehensive solutions that addressed their unique challenges and needs.
  • Consistently met or exceeded project deadlines through effective time management and prioritization.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Enhanced revenue growth by building strong relationships with key corporate accounts and identifying their needs.
  • Presented professional image consistent with company's brand values.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
  • Partnered with project team members to identify and quickly address problems.

Key Account Manager

Geo Chem Middle East
Cairo, Cairo Governorate
09.2020 - 12.2022
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Built and maintained strong client relationships to drive business growth.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Negotiated prices, terms of sales and service agreements.

Business Development Manager

Bureau Veritas
Cairo, Egypt
04.2016 - 08.2020
  • Builds business by identifying and selling prospects; maintaining relationships with clients.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
    • Establishingns relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Education

Bachelor of Commerce - Accounting And Business Management

Ain Shams University
Cairo
09.2005 - 10.2009

Skills

Document Management

Detail Oriented

Team Collaboration

Contract Management

Budget Control

Project Scoping

Relationship Building

Cost Analysis

Presentation abilities

Excellent Communication

Organizational Skills

Decision-Making

Operations management

Problem-solving

Performance monitoring

Certification

ISO 17020 Awareness Training.

Timeline

GIS Operations Manager

Citadel Engineering Company
07.2024 - Current

Project Supervisor

Applus Velosi
10.2023 - 06.2025

Key Account Manager

Geo Chem Middle East
09.2020 - 12.2022

Business Development Manager

Bureau Veritas
04.2016 - 08.2020

Bachelor of Commerce - Accounting And Business Management

Ain Shams University
09.2005 - 10.2009

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Karim AyadGIS Operations Manager