KARIM BELAL

I lead the strategic management of IT operational frameworks and system parametrization across core banking platforms. My role bridges business needs with technological execution, ensuring seamless configuration, compliance, and performance optimization. I oversee cross-functional collaboration, change management, and internal control implementation to drive operational excellence, risk mitigation, and scalable growth. Through data-driven insights and continuous improvement initiatives, I enhance service delivery and empower teams to adopt best practices in system governance and efficiency.

• Direct and oversee IT business operations, ensuring alignment with strategic objectives, regulatory frameworks, and service-level commitments.
• Lead the parametrization and configuration of core banking systems, including account management, product setup, transaction workflows, and compliance modules.
• Collaborate with business stakeholders, IT architects, and vendors to translate operational requirements into scalable system configurations.
• Manage change control processes, ensuring smooth deployment of system updates, parameter changes, and functional enhancements.
• Establish and monitor internal controls across IT operations to ensure data integrity, audit readiness, and risk mitigation.
• Drive automation and process optimization initiatives to reduce manual interventions and improve operational efficiency.
• Supervise cross-functional teams responsible for system setup, testing, documentation, and support, fostering a culture of accountability and continuous improvement.
• Provide strategic input on IT governance, budgeting, and resource allocation to support business growth and digital transformation.
• Ensure compliance with central bank regulations and internal audit standards through proactive monitoring and documentation.
• Act as a key liaison between IT and business units, facilitating clear communication, issue resolution, and alignment of priorities.

Coordinated between business units, technology teams, and vendors to translate business information needs and functional requirements into technical vision. Managed daily operations for business analysis, ensuring timely delivery. Monitored overall functionality of bank systems and subsystems, identifying and resolving issues/defects while recommending and implementing necessary enhancements.

• Specialty: ATM / Cards for Retail reconciliation and Nostro reconciliation
• Task planning, management, monitoring and review with team members
• Collaborate with internal and external stakeholders during requirements gathering then providing a detailed workflow diagram and integration specification documents
• Collaborate closely with key stakeholders to determine the priorities and plan for implementing the project within scope and budget
• Ensure the implementation and improvement of the IT development processes
• Identify all project aspects that may affect the project quality
• Communicate knowledge and tasks from upper management, external parties to team members, and vice versa
• Contribute to the identification of opportunities for continuous improvement of processes and practices considering the best practices, improvement of business processes, cost reduction and productivity improvement
• Participate in delivering the high level and review low Level design and specification documents
• Ensure the design and implementation for major components of the system meeting technical, functional, performance and business requirements and in compliance with the architecture of the solution
• Design and implement solutions with consideration to cover patient safety aspects
• Performance tuning
• Consistently delivers high-quality services and components
• Closely collaborate with key stakeholders in the development of training and knowledge-based materials prior to launch.

• Provide primary liaison and customer service to IT users
• Support the business by managing the SLA with the customer and ensuring commitments are met
• Provide incident and problem resolution; rapid response to user requests and logged incidents
• Give feedback on the development and design team
• Develop a failover and recovery procedure
• Account and system setup controls; manage user accounts and permissions
• Systems administration, batch processing
• Application services
• Lead or participate in the development of a release plan
• Train technical support staff
• Lead or participate in the development of user training plan
• Evaluate, correct, and document defects
• Evaluate, implement, and document enhancements
• Assessed client's profiles and aligned them with the best possible products and services to meet their needs.

• Gathering customer business requirements
• Prepare business requirements for new modules or update old business requirements
• Reviews documents and watches day-to-day business operations to understand what problems exist and why
• Forming solutions to problems and presenting those analyses to the business owner
• Gather information used to assess what changes need to be made to solve problems, improve the business and reach goals
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
• Implemented client training (business and technical) and supervised software integration on client's website
• Assisted various business groups with document organization and dissemination during acquisitions.

• Worked closely with team members to meet or exceed all customer service requirements
• Managed customers' expectations and experience to a high degree of customer satisfaction
• Created documentation that empowered and enabled the user community
• Trained end-users in the ERP system
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
• Installed software, modified and repaired hardware and resolved technical issues.

• Installed software, modified and repaired hardware and resolved technical issues
• Provided base level IT support to non-technical personnel within the business
• Managed call flow and responded to the technical support needs of customers
• Evaluated and responded to incoming sales leads and requests for technical support assistance
• Resolved customer issues in a clear, courteous and straightforward manner
• Demonstrated professionalism and courtesy to customers at all times
• Followed up with clients to ensure optimal customer satisfaction.