Karim Elgawish
Hurghada
Summary
Ambitious Reservations Manager with excellent customer relations skills, adept in managing work procedures, utilizing revenue management to maximize sales and occupancy. I am experienced enough to step into roles and quickly making positive changes to drive company success.
Overview
18
18
years of professional experience
Work History
Reservations Manager -
Rocket DMC Egypt
Hurghada
04.2024 - Current
- Provide training for reservation team on computer systems, job duties and schedule staff shifts.
- Respond promptly to all customer complaints regarding reservations services.
- Collaborate with contracting, product, finance, and operation departments on sales strategies to maximise revenue and cutdowns expenses.
- Keep an eye on room rates in order to support pricing team.
- Review existing contracts with hotels regularly to ensure terms are up-to-date.
Reservations Team Leader -
Meeting Point Egypt
Hurghada
01.2017 - 04.2024
- Respond promptly to emails and phone inquiries about reservations.
- Direct and supervised staff performance.
- Maintain records of all bookings and cancellations in the system.
- Research and resolve customer issues.
- Manage online travel agent accounts including rate updates, inventory control.
- Assist with training new employees on the reservation process.
Reservations Manager -
Regina Hotels & Resorts
Hurghada
10.2016 - 01.2017
- Create reports to analyze customer data related to reservations.
- Manage inventory of available rooms across multiple properties owned by the company.
- Assist customers in selecting room types based on their preferences and budget constraints.
- Utilize computer software to keep accurate records of revenue and booking levels.
- Coordinate with front desk staff to maintain maximum occupancy.
- Recruit and trained new employees to meet job requirements.
Asst. Reservations Manager -
Rehana Hotels
Hurghada
05.2016 - 10.2016
Asst. Reservations Manager -
Coral Sea Water World
Hurghada
04.2015 - 02.2016
Asst. Reservations Manager -
Continental Plaza
Hurghada
11.2014 - 03.2015
Acting Reservations Supervisor -
Solymar Sharks Bay
Sharm El Sheikh
11.2009 - 06.2011
Reservations Clerk -
Jaz Mirabel Resort
Sharm El Sheikh
02.2008 - 11.2009
Front Desk Clerk -
Nada Marsa Alam Resort
Marsa Alam
12.2007 - 02.2008
Telephone Operator -
Sea Club Resort
Sharm El Sheikh
09.2006 - 08.2007
Education
Bachelor of Science - Biotechnology
Faculty of Science
Benha, Egypt05.2004
Hotel School Diploma - Hotels Management
International British Institute (IBI)
Tanta, Egypt05.2006
Front Office Skills - Hotels Front Office Operation
American Hotel & Lodging Association (AHLA)
Sharm El Sheikh, Egypt02.2009
Skills
- Revenue Management
- Reservations Forecast
- Pricing analysis - Bistro
- Customer Service
- Staff Training & Development
- Opera - Fidelio- Sejour - Blank
- Word - Excel - Outlook
- Emails Handling Skills
- Phone Etiquette
Languages
Arabic
First Language
English
Advanced
C1
French
Intermediate
B1
Italian
Beginner
A1
SOFT SKILLS
- Problem solving
- Team leadership
- Communication skills
- Time Management
- Interpersonal skills
Affiliations
- Volunteer work
- Software Programming
- Hanging around
- Learn new language
- Playing football
References
References available upon request.
Timeline
Reservations Manager -
Rocket DMC Egypt
04.2024 - Current
Reservations Team Leader -
Meeting Point Egypt
01.2017 - 04.2024
Reservations Manager -
Regina Hotels & Resorts
10.2016 - 01.2017
Asst. Reservations Manager -
Rehana Hotels
05.2016 - 10.2016
Asst. Reservations Manager -
Coral Sea Water World
04.2015 - 02.2016
Asst. Reservations Manager -
Continental Plaza
11.2014 - 03.2015
Acting Reservations Supervisor -
Solymar Sharks Bay
11.2009 - 06.2011
Reservations Clerk -
Jaz Mirabel Resort
02.2008 - 11.2009
Front Desk Clerk -
Nada Marsa Alam Resort
12.2007 - 02.2008
Telephone Operator -
Sea Club Resort
09.2006 - 08.2007
Bachelor of Science - Biotechnology
Faculty of Science
Hotel School Diploma - Hotels Management
International British Institute (IBI)
Front Office Skills - Hotels Front Office Operation
American Hotel & Lodging Association (AHLA)
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