Karim Hossam
Billing Analyst
Cairo
Summary
Top-performing Billing Analyst offering excellent skills in monitoring payment transactions. Pursuing a similar position where an enthusiastic individual with an understanding of invoicing and process improvement is highly sought.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Billing Analyst
VOIS
02.2024 - Current
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Analyzed payment information and applied changes correct customer accounts.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Completed daily data entry tasks to make sure all the orders are submitted on time.
- Updated pricing on orders in system to promote invoice accuracy.
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during the billing process.
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
International Account Advisor
VOIS
01.2022 - 01.2024
- Figured out a solution for one of the most intricate queries that gets through to the queue.
- Have been recommended to be the delegate of my manager in both teams I joined since I was hired in 2022.
- Led training sessions for junior advisors on best practices in navigating complex regulatory environments when advising clients on international matters.
- Got recognized for being a top performer in 2023.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions for their international accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Marketing Manager
HR Capital
06.2021 - 12.2021
- Worked as a Marketing Manager in HR Capital for 6 months.
- Developed and executed a Marketing Plan and a Marketing Strategy that paved the way for the company to boost its KPIs.
- Signed an agreement with 'Omal Masr' Organization to supply the company's clients with the labor needed whenever a deal is signed, and it has been published on TV.
- Managed to lead a team of 5 members to promote the business services and generate new business leads.
Volunteer
Resala Charity Organization
06.2014 - 01.2015
Education
MBA - Business Administration And Management
Georgia State University Joint Program With Cairo University
Egypt 05.2016 - 08.2020
86% - undefined
Manarat Alfarouk Islamic Language School
09.2008 - 06.2016
570 Points - undefined
Test of English as Foreign Language
Skills
- Fast Learning
- Adaptability
- Communication Skills
- Customer Service Skills
- Self Motivation
- Creativity and Problem Solving
Personal Information
- Date of Birth: 07/01/98
- Nationality: Egyptian
Timeline
Billing Analyst
VOIS
02.2024 - Current
International Account Advisor
VOIS
01.2022 - 01.2024
Marketing Manager
HR Capital
06.2021 - 12.2021
MBA - Business Administration And Management
Georgia State University Joint Program With Cairo University
05.2016 - 08.2020
Volunteer
Resala Charity Organization
06.2014 - 01.2015
86% - undefined
Manarat Alfarouk Islamic Language School
09.2008 - 06.2016
570 Points - undefined
Test of English as Foreign Language
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