Karim Hussein Ahmed
Consumer Risk Senior Advisor
Cairo
Summary
Primary goal is to always do what is necessary to develop co-workers & personally in order to reach the perfect work environment.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Consumer Risk Senior Advisor
Etisalat Egypt By E&
Giza, Egypt, GZ
7 2014 - Current
- Generated Daily reports that monitor/control any unusual behavior or suspected revenue leakage.
- Avoided bad debt by any means i.e.: informing customers with usage & promos also educating them with most efficient way on how to manage their monthly bills in order avoid any surprising extra fees, also keep bad debt rate at its lowest to help & reduce any revenue loss,
- Increased Risk awareness through all company`s departments.
- Managed over 70 outbound calls per day to inform or collect any up-normal usage.
- Decreased overall departmental bad debt with average of 9%.
- Established strong partnerships with key stakeholders through consistent communication and collaboration efforts, promoting mutual success.
- Planned, developed, and implemented strategies to convey information with key decision makers
Consumer Collection Advisor
Etisalat misr
Giza, Egypt, GZ
11.2013 - 07.2014
- Decreased bad debt also kept reputable experience regarding all premium customers & reduced any revenue loss from uncollected bills.
- Minimized bad debt as low as possible.
- Helped to maintain bad debt margin at 2%
Technical Support Agent
Etisalat Misr
Giza, Egypt
09.2010 - 11.2010
- Provided all technical solutions for all internal & external customers as well supported all Etisalat products to reach top notch customer experience.
- Managed over 100 customer calls per day.
- Increased daily service level to satisfactory margins of 80%.
Night Shift Team Leader
Raya (Vodafone Egypt)
Cairo, Egypt, C
05.2010 - 09.2010
- Lead group of employees that works as 1 team & helped them reaching to excellent customer experience by monitoring, guiding & coaching them on how to properly serve other customers.
- Delivered advice/work-related info & instructions.
- Held weekly team meetings to inform team members on performance figures & way to enhance them.
- Built strong relationships with customers through positive attitude and attentive response
- Evaluated staff performance and provided coaching to address inefficiencies
- Generated reports detailing findings and recommendations
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
Night Shift Senior Representative
Raya (Vodafone Egypt)
Cairo
08.2008 - 02.2010
- Delivered excellent experience to premium & platinum customers also handled numerous tasks related to work force reports & quality’s tips & tricks also handled daily service level management through number of solutions.
- Handled over 80 customer calls per day.
- Maintained Service Levels to reached 95% per day.
Customer Care REPRESENTITVE
Raya (Vodafone Egypt)
Cairo, Egypt
09.2007 - 08.2008
- Handled all customer request & complaints with respect of quality rules & achieving appropriate service level.
- Received over 140 customer inquiries per day.
- enhanced daily service levels to reach 70% for designated Queues.
Education
Bachelor of Arts - egyptology department
FACULTY of Arts, Ain Shams University
Cairo, Egypt 09.2001 - 07.2005
High School Diploma -
St Fatima Language School
St. Fatima Language School 09.1997 - 09.2001
Skills
*Problem-solving aptitude
*Ability to work within long hours, under stress
*Flexibility, business oriented
*Resourcefulness & ability to lead large teams
*Problem-solving aptitude
Websites
Communication Skills
On my period as Night Shift Team Leader I managed to implement new tasks from complaints & corporate back office teams which demanded a continuous communication channels to be opened to develop these newly emerged tasks to work efficiently.
Leadership Experience
As a night shift team leader I managed to develop my subordinates (information wise & business awareness) when handling the mentioned new tasks & the resulted image that many developed their work portfolio & was able to shine more & more.
References
- Amr ABd-Ellatif, Consumer High Usage & Billing Senior Supervisor, Etisalat Misr, amr.abdellatif@etisalat.com, +201118000388
- Hazem habib, Consumer Debt Collection Senior Supervisor, Etisalat Misr, Hazem.Habib@etisalat.com, +201115545555
Timeline
Consumer Collection Advisor
Etisalat misr
11.2013 - 07.2014
Technical Support Agent
Etisalat Misr
09.2010 - 11.2010
Night Shift Team Leader
Raya (Vodafone Egypt)
05.2010 - 09.2010
Night Shift Senior Representative
Raya (Vodafone Egypt)
08.2008 - 02.2010
Customer Care REPRESENTITVE
Raya (Vodafone Egypt)
09.2007 - 08.2008
Bachelor of Arts - egyptology department
FACULTY of Arts, Ain Shams University
09.2001 - 07.2005
High School Diploma -
St Fatima Language School
09.1997 - 09.2001
Consumer Risk Senior Advisor
Etisalat Egypt By E&
7 2014 - Current