Karim Mansour
Content Specialist
Summary
Known for massive computer skills (CRM, Navision, Microsoft 365, CMS ) Trustworthy person with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Personal Assistant
Vodokanal
01.2025 - 05.2025
- Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their manager's attention
- Managing and organizing meetings and appointments, often controlling access to the manager
- Reminding the manager of important tasks and deadlines
- Implementing and maintaining procedures/administrative systems
- Managing databases and filing systems
Content Specialist
Al Futtaim, IKEA Egypt
07.2024 - 12.2024
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Develop and execute content strategy for the company's digital platforms, including websites, mobile app in English and Arabic.
- Work closely with the trade team to gather requirements, feature updates, and promotional content for the app and website.
- Editing the images to be uploaded for each product with certain guidelines.
- Contribute to the development and maintenance of the company's content style guide and editorial standards.
Retail Sales Representative
Al Futtaim, IKEA Jebel Ali
07.2021 - 06.2024
- Planning and revising area layout & sales steering to support prioritized products.
- Generated, reviewed, and distributed sales reports each week for management.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Guided teams in product merchandising and inventory management.
- Checked product availability, pricing, dimensions, and other specifications using Navision Dynamics.
Camel Cup Transport Coordinator
AUDITOIRE
04.2024 - 04.2024
- Ensuring timely pick-ups and proper amount of vehicles
- Ensuring all vehicles are ready, prepared for guests.
- Updating Guest Management team with Guest movement for receiving.
- Logged exact departure and arrival times for accurate recordkeeping.
Transport Supervisor
AUDITOIRE
04.2024 - 04.2024
- Managing Staff.
- Ensure enough parking slots are created for guests vehicles.
- Set up traffic management barriers to divert traffic.
Falcon cup Guest Management
AUDITOIRE
01.2024 - 01.2024
- Ensuring a smooth guest experience.
- Ensure assigned rooms are prepared prior to check-in.
- Coordinating and managing communication between guests and transportation team.
Management Organization BTV
AUDITOIRE
03.2022 - 03.2022
- Planning and revising area layout.
- Supporting on ground team.
- Ensuring tickets been booked and sent.
Home Delivery
Al Futtaim, IKEA Jebel Ali
09.2019 - 07.2021
- Possessed and updated knowledge of products or services, compliance rules and operations for streamlined problem handling.
- Organized files to support efficiency and traceability.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Industrial Trainee
Dusit Thani
06.2018 - 08.2018
- Worked with mentors and supervisors in improving professional conduct, individual character, and skills to maintain positive work environments.
- Shadowed senior staff members during practical work, gaining insight and expertise in industrial operations and procedures.
Customer Service Representative
German Automotive Engineering
01.2016 - 01.2017
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Notified management of vehicle safety concerns and issues.
- Handled merchandise carefully to provide safe delivery.
Assistant
Pioneer Auction
01.2014 - 01.2015
- Supported staff with clerical tasks for well-maintained office administration.
- Greeted visitors and appropriately directed to designated areas.
- Ensured document validation, maintaining accurate records.
- Manned scanning and copying machines to convert physical documents into digital copies for storage in document management systems.
Education
Bachelor of Science Degree - Hotel Management
Amity University
01.2017 - 01.2019
Foundation Course - Accounting, IT/Programming, English, Mathematics, Arabic
Murdoch University
01.2015 - 01.2016
Diploma in Information Technology Management - undefined
Alison
Skills
Team Player
Content strategy development
Microsoft 365
CMS ( Content Management System )
CRM System
Navision Dynamic
Technical skills
Time management
Editorial Planning
Interests
Sports
Computer Knowledge
Volunteering
Reading
Travel
Personal Information
- Date of Birth: 06/24/96
- Gender: Male
- Nationality: Russian
- Driving License: 2128147
- Marital Status: Single
Place Of Birth
Dubai, United Arab Emirates
Timeline
Personal Assistant
Vodokanal
01.2025 - 05.2025
Content Specialist
Al Futtaim, IKEA Egypt
07.2024 - 12.2024
Camel Cup Transport Coordinator
AUDITOIRE
04.2024 - 04.2024
Transport Supervisor
AUDITOIRE
04.2024 - 04.2024
Falcon cup Guest Management
AUDITOIRE
01.2024 - 01.2024
Management Organization BTV
AUDITOIRE
03.2022 - 03.2022
Retail Sales Representative
Al Futtaim, IKEA Jebel Ali
07.2021 - 06.2024
Home Delivery
Al Futtaim, IKEA Jebel Ali
09.2019 - 07.2021
Industrial Trainee
Dusit Thani
06.2018 - 08.2018
Bachelor of Science Degree - Hotel Management
Amity University
01.2017 - 01.2019
Customer Service Representative
German Automotive Engineering
01.2016 - 01.2017
Foundation Course - Accounting, IT/Programming, English, Mathematics, Arabic
Murdoch University
01.2015 - 01.2016
Assistant
Pioneer Auction
01.2014 - 01.2015
Diploma in Information Technology Management - undefined
Alison