Karim Moaz
Operations Supervisor
Summary
Highly motivated and results-oriented logistics professional with 9 years of experience in order fulfillment, warehouse operations, and supply chain management. Proven ability to optimize processes, ensure timely deliveries, and exceed customer satisfaction targets. Skilled in order management systems (OMS), warehouse management systems (WMS), and inventory control.
Overview
9
9
years of professional experience
Work History
Order Management and Last Mile Supervisor
Taager Egypt - Saudi Arabia
6 2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Launched and operated over 10 3PL systems
- Controlling 3PLs performance and capacity
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained all HR-related aspects of the last-mile fleet including sourcing, contracting, and required documentation
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Managed internal operational standards and productivity targets
- Motivated and trained employees to maximize team productivity
- Daily reporting on (Success rate, Fulfillment rate and Performance)
- Managed and Coached control towers, after-sales, validations, last-mile and order management teams on how to deal with problems well delivering
- Consistently met project deadlines and exceeded client expectations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Senior Order Manager
Amazon EGY
12.2017 - 06.2022
- Exceeded performance targets consistently through diligent monitoring of progress against identified goals, adapting tactics as necessary to drive success
- Monitor and control 2500 accounts to ensure a high-quality level of service
- Reviewed and resolved disputes between coordinators, countries, vendors, and customers
- Meet with vendors on a weekly basis to evaluate and authorize upcoming operations
- Track vendor inventories to minimize cancellations and returns, which have led to an increase in the orders' fulfillment rate from 60% to 80%
- Actively contributed to the development of new procedures and policies, ensuring ongoing compliance with industry standards and best practices
- Reduced order discrepancies by conducting thorough audits and addressing potential issues proactively
- Collaborated with cross-functional teams for seamless execution of large-scale projects, delivering results on time and within budget constraints
- Reviewed non-conformities and take corrective actions with regards to lost and damaged goods.
Last-mile Senior Specialist
Souq.com EGY
12.2016 - 12.2017
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations
- Overlooked the entirety of Souq.com orders
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting
- Delivered orders within the estimated times
- Enhanced customer satisfaction by providing timely and accurate deliveries.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
E-Commerce and Customer Service Expert
Souq.com EGY
08.2016 - 12.2016
- Introduced offers and promotions to the customers while highlighting the companies guidelines
- Responded to the customers' needs in a timely and professional manner
- Decreased response time by implementing an effective ticketing system for customer support requests
- Proceed and tracked accounts, orders, forms, and applications
- Served as a trusted resource for both customers and colleagues alike, providing guidance on best practices related to customer service and support operations
- Rewarded 'highest quality provided' throughout the customer experience.
Customer Service Representative
Raya Contact Center
02.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Provided technical support for Smart phones 3G, 4G, and SIM Cards
- Provided technical support for Network Technology: Fibber Optics Cables, WI Max, Copper Cables, Routers, Switches, STBs, Security Cameras, and sensor.
Education
American Diploma -
Victory College
01.2006 - 2009.04
Bachelor of Arts in Management Information Systems -
Modern Academy Maadi
01.2009 - 2013.04
Skills
Customer Relations
Logistics Expertise
Operations Management
Operations Administration
Staff Management
Business Development
Data Analytics
Problem Solving and Decision Making
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Strategic Planning
Advanced English
Certified in Basic life support and first aid
Timeline
Senior Order Manager
Amazon EGY
12.2017 - 06.2022
Last-mile Senior Specialist
Souq.com EGY
12.2016 - 12.2017
E-Commerce and Customer Service Expert
Souq.com EGY
08.2016 - 12.2016
Customer Service Representative
Raya Contact Center
02.2015 - 12.2015
Bachelor of Arts in Management Information Systems -
Modern Academy Maadi
01.2009 - 2013.04
American Diploma -
Victory College
01.2006 - 2009.04
Order Management and Last Mile Supervisor
Taager Egypt - Saudi Arabia
6 2022 - Current
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