Hi, I’m
KARIM MOHAMED ANWAR
General Manager
Dubai
Summary
Dynamic and results-driven Operations Manager with over 15 years of experience in the optics industry. Proven track record in enhancing operational efficiency, reducing costs, and driving productivity through strategic leadership and innovative business practices. Adept at managing diverse teams and fostering a culture of excellence. Seeking to leverage expertise in a challenging Operations Manager role within a forward-thinking company.
Overview
22
years of professional experience
2017
years of post-secondary education
2
Languages
Work History
Optical City LLCDubai
General Manager (Board Member)
01.2024 - Current
Job overview
- Company Overview: Spearhead operations for a leading wholesale distributor of optical brands in the GCC, driving overall company performance
- Spearhead operations for a leading wholesale distributor of optical brands in the GCC, driving overall company performance
Brand OpticAlexandria
Business Development Manager (Board Member)
01.2024 - Current
Job overview
- Company Overview: Lead business development efforts for 12 retail optical branches, focusing on expanding market share and enhancing customer experience
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Fashion Eyes CompanyEgypt
Owner/Manager
01.2016 - Current
Job overview
- Company Overview: Established and grew a successful optical wholesale business, focusing on customer service excellence and product innovation
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sky Medical CompanyEgypt
Sales Manager
01.2017 - 01.2023
Job overview
- Company Overview: Managed sales operations for Johnson & Johnson and Kodak ophthalmic lenses,BELLA contact lens achieving a consistent increase in sales volume
- Managed sales operations for EYEWEAR Brands, achieving a consistent increase in sales volume.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Basaryat Company (Safilo Group)Egypt
Sales Manager
01.2017 - 01.2018
Job overview
- Company Overview: Oversaw sales strategies for Alexandria and Delta City branches, successfully launching new product lines
- Oversaw sales strategies for Alexandria and Delta City branches, successfully launching new product lines
Tutia Kids Optical StoresSaudi Arabia
Operations Manager
01.2005 - 01.2015
Job overview
- Company Overview: Directed day-to-day operations, ensuring compliance with safety standards and optimizing service delivery across multiple locations
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Magrabi Optical CompanyAlexandria
Optician
01.2003 - 01.2005
Job overview
- Company Overview: Provided high-quality optical services while maintaining a strong focus on customer satisfaction
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Education
Egyptian International Foundation For Training And Consulting
Mini MBA
Workers University
Diploma in Business Management
Optics Institute
Diploma in Opticianry
Skills
Time management
Budget preparation
Cost estimation
Retail channel understanding
Target setting
Performance monitoring
Communication skills
Presentation skills
Opportunity identification
Efficiency improvement
Coaching
Support
Guidance
Fast-paced environment adaptability
Operational management
Operations management
Customer relationship management
Team building
Cost reductions
Inventory control
Accomplishments
- Successfully opened 8 new optical branches, enhancing brand visibility and customer access.
- Secured exclusive distribution contracts with five major optical brands, significantly increasing revenue streams.
- Developed a private label brand, expanding the product portfolio and market reach.
- Established partnerships with prominent insurance companies, improving customer service offerings.
- Participated in over 25 international optical exhibitions across Italy, France, Hong Kong, China, and Dubai, enhancing industry knowledge and networking.
Personal Information
- Date of Birth: 09/13/82
- Nationality: Egyptian
- Marital Status: Married
Timeline
General Manager (Board Member)
Optical City LLC
01.2024 - Current
Business Development Manager (Board Member)
Brand Optic
01.2024 - Current
Sales Manager
Sky Medical Company
01.2017 - 01.2023
Sales Manager
Basaryat Company (Safilo Group)
01.2017 - 01.2018
Owner/Manager
Fashion Eyes Company
01.2016 - Current
Operations Manager
Tutia Kids Optical Stores
01.2005 - 01.2015
Optician
Magrabi Optical Company
01.2003 - 01.2005
Workers University
Diploma in Business Management
01.2001
Optics Institute
Diploma in Opticianry
01.2003
Egyptian International Foundation For Training And Consulting
Mini MBA
12.2016