Mohamed Mohey

• Researched and analyzed individual parties' positions to understand dispute background.
• Provided regular reports on key performance indicators related to complaint resolutions, identifying opportunities for process improvements or training enhancements where necessary.
• Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
• Prepared written opinions or decisions regarding cases.

German customer service representative at booking.com handling multiple chats and Email helping our customer to solve their problems during the trips

• Met customer call guidelines for service levels, handle time and productivity.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Handling inbound call, and Chat helping the customer to find the most suitable property for their Trips and helping them solving all the issues during the trip Trained staff on operating procedures and company services.