Karim Mustafa
Senior CNS/ATM Technical Support Engineer
Nasr city
Summary
Technical Support Engineer with strong focus on resolving hardware and software issues efficiently. Delivers straightforward solutions and ensures systems run smoothly, contributing to operational stability. Demonstrates clear communication in troubleshooting and methodical approach to problem-solving.
Overview
19
19
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior CNS/ATM Technical Support Engineer
National Air Navigation Services Company (NANSC)
03.2007 - Current
- Performed Factory Acceptance Test, on CNS/ATM systems , Rohde&Shwarz Radios, Jotron recording system, FM Radios and Valcom Crash alarm system (April 2025).
- Performed Factory Acceptance Test, on CNS/ATM systems , FREQENTIS VCCS system(February 2025).
- Participate in a Critical Design Review (CDR) for upgrading communications system for Cairo airport control tower and Area control center.
- Carry out Preventive and corrective maintenance of CNS/ATM systems and equipment:
- PARKAIR – TELERAD - Rohde&Shwarz VHF radio stations.
- FREQUENTIS DIVOS LOG3- JOTRON RICOCHET recording systems.
- ACAMS Red telephone and Crash Alarm Systems.
- GORGY TIMING Time Distribution System.
- Resolved escalated customer complaints quickly and effectively using excellent communication skills.
- Provide technical support to customers(ATCs), troubleshooting hardware and software issues.
- Provided technical support to operations staff, ensuring smooth production runs and minimal delays.
- Assist with network configuration and maintenance tasks.
- Monitor system performance and implement system upgrades as needed.
- Trained users on proper usage of hardware and software products, including troubleshooting techniques when needed.
Installation and Maintenance Engineer
ALKAN TELECOM Co.
07.2008 - 02.2009
- Installation of network infrastructure and video conference networks.
- Implement and test video conference sessions for Egyptian Supreme Council of universities.
- Installation of audio visual systems, video surveillance systems and DVR systems.
Installation and Maintenance Engineer
Cairo Group Co.
10.2006 - 02.2007
- installation & programming of PBX & IP-PBX Systems -Panasonic products.
Education
9-Month Program - Computer network specialization
Information Technology Institute (ITI)
Smart Village, Giza, Egypt 04.2001 - 09.2007
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
ALAZHAR University
Cairo, Egypt 04.2001 -
Secondary School Certificate (Math.) -
AL-EMAM ASHAFEY Institute
Al Mahallah Al Kubra, Egypt 04.2000 - 01.2001
Skills
Technical support
Technical troubleshooting
Network administration
Backup and recovery
Transition planning
Training and mentoring
Certification
Jotron Ricochet voice recording system training
Personal Attitudes
- To be an efficient member in my team
- Self studying and searching in references
- Hard working
- Periodically update myself
- Able to work in shifts
- Able to travel abroad
Military Service Status
Exempted from the military service
Personal Information
- Date of Birth: 01/06/1983
- Gender: Male
- Nationality: Egyptian
- Driving License: Personal driving license
- Marital Status: Married
Training
- 05/01/10, Freqentis VCCS communications system (VCS3020X) OJT at Cairo new air control Tower (Cairo airport)
- 05/01/10, Freqentis voice recording system (DIVOS LOG 3) OJT at Cairo new Air control Tower (Cairo airport)
- 06/01/10, VHF/UHF radio system OJT at Cairo new air control Tower (Cairo airport)
- 08/01/09, Two weeks training at ROHAD &SHWARZ facility (Munich, Germany) VHF/UHF Radio Family for ATC Communication: R&S XU 4200, R&S SU/SD 4200, R&S ZS 4200
- 06/01/08, Four weeks training in ACT company for integrated solutions, Cisco products in Terminal 3 project, Cairo airport (cat6500 core switch, Cisco IP telephony, wireless)
- Summer 2005, Five weeks training in NTI (National Telecommunication Institute), on Microwave and antenna systems, digital communication systems, digital PBX, computer network.
- Summer 2004, Four weeks training in Egypt Air, on telephone systems, RF transceivers, computer network, and SITA & GALLELIO communication systems
Timeline
Jotron Ricochet voice recording system training
10-2019
NTRA Optical fibre network installation, maintenance and troubleshooting
03-2019
ROHDE&SHWARZ VHF/UHF Radio for ATC Communications
08-2009
Installation and Maintenance Engineer
ALKAN TELECOM Co.
07.2008 - 02.2009
Cisco CCNA 640-802
04-2008
Senior CNS/ATM Technical Support Engineer
National Air Navigation Services Company (NANSC)
03.2007 - Current
Installation and Maintenance Engineer
Cairo Group Co.
10.2006 - 02.2007
9-Month Program - Computer network specialization
Information Technology Institute (ITI)
04.2001 - 09.2007
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
ALAZHAR University
04.2001 -
Secondary School Certificate (Math.) -
AL-EMAM ASHAFEY Institute
04.2000 - 01.2001