Karim Nabil Alashmoune
Riyadh,RUH
Summary
Dynamic healthcare leader with over 13 years of experience in medical sales, home care management, and establishing internal and external communication frameworks, seeking a leadership role in Revenue Cycle Management (RCM), medical sales, or home care operations. Skilled in building high-performing departments from the ground up, driving patient-centric solutions, and optimizing operational efficiency through data-driven strategies and cross-functional collaboration. Committed to advancing healthcare delivery through innovative process improvements, and strategic leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Home Health Care Department
Al-Tawin Group
Riyadh
01.2025 - Current
- Founded the Home Care Department from inception, designing operational frameworks, staffing structures, and service protocols, achieving a 25% increase in service coverage within 6 months
- Spearheaded the launch of the first Same-Day Surgery Center in Al-Kharj, enhancing regional healthcare access and achieving 95% patient satisfaction
- Implemented CRM-based patient tracking systems, reducing follow-up delays by 20% and ensuring seamless care coordination
- Developed and enforced home visitation protocols, improving patient satisfaction scores by 15% and achieving 98% compliance with clinical standards
- Leveraged Power BI to analyses patient feedback, driving a 10% improvement in care quality and operational efficiency
Director of Patient Experience and Frontline Services
Al-Tawin Group
Riyadh
05.2024 - 12.2024
- Enhanced patient experience KPIs by 18% through targeted staff training and process reengineering
- Introduced digital feedback platforms, reducing complaint resolution time by 25% and improving patient retention
- Led frontline teams to achieve 95% satisfaction in outpatient services through strategic workflow optimization
- Collaborated with IT to integrate ERP systems, streamlining appointment scheduling and reducing wait times by 15%
Senior Sales Specialist
Sajaya Health Care Provider
Riyadh
06.2022 - 05.2024
- Secured major clients including Ma’aden, Saudi German Group, and multiple medical complexes, expanding market share by 20%
- Launched telemedicine and home care services, boosting client retention by 15% through tailored patient-centric solutions
- Developed data-driven sales strategies using CRM tools, consistently achieving 95% of quarterly revenue targets
- Provided actionable insights for service enhancements, improving delivery efficiency by 10%
Head of Communication (Call Centre, Telesales & Operator)
Saudi German Hospital
Riyadh
08.2020 - 05.2022
- Directed a 12-member team, improving operational KPIs by 25% through strategic leadership and process optimization
- Implemented ERP-driven scheduling, increasing call centre efficiency by 30% and enhancing patient communication
- Reduced patient complaint resolution time by 20% by streamlining workflows and fostering team collaboration
- Established internal communication protocols, raising team satisfaction by 15%
Sales Specialist
Saudi German Hospital
Riyadh
03.2020 - 08.2020
- Pioneered telemedicine services, onboarding 50+ clients in 5 months to expand service offerings
- Contributed to strategic sales planning, achieving 90% of revenue targets
- Monitored performance metrics to drive departmental success and patient satisfaction
Sales Supervisor
Advision Company (Al Mouwasat Group)
Riyadh
04.2017 - 03.2020
- Developed targeted marketing strategies for medical products, increasing brand awareness by 20%
- Supervised high-impact medical advertising campaigns, accelerating updates by 10%
- Analysed client feedback to boost campaign engagement by 25%, enhancing adoption rates
- Coordinated cross-functional teams to reduce operational costs by 10%
- Utilized Power BI for sales forecasting, driving a 12% increase in demand for medical services
Sales & Marketing Coordinator
Premco Precast Factory (CPC)
Riyadh
06.2016 - 03.2017
- Managed sales operations, achieving 95% customer satisfaction through streamlined processes
- Created marketing content for healthcare-related products, boosting engagement
- Ensured on-time delivery through rigorous KPI monitoring
Procurement Coordinator
CDL Company
Riyadh
01.2015 - 07.2016
- Sourced medical IT solutions, reducing delivery time by 15%
- Achieved 98% on-time delivery for medical supplies
- Resolved 90% of technical issues within 24 hours
Assistant National Showrooms Manager
DARMOJA
Riyadh
10.2012 - 07.2015
- Supported medical equipment showrooms, achieving 85% sales targets
- Trained 15+ staff, improving conversions by 10%
- Optimized inventory using ERP systems for operational efficiency
BlackBerry Marketing Expert
PULB Marketing
Al Qaseem & Riyadh
10.2010 - 10.2012
- Trained 20+ reps on medical device promotions, increasing sales by 12%
- Analysed market trends to inform strategic campaigns
- Built 30+ client relationships in the healthcare sector
Sales Consultant
ANB Bank
Riyadh
01.2008 - 09.2010
- Managed client portfolios, achieving 90% approval rate
- Delivered financial advice to healthcare clients, ensuring 95% satisfaction
Education
Bachelor of Commerce - Accounting
University of Alexandria
Egypt01.2010
Skills
- Patient satisfaction optimization
- Home care management
- Departmental growth and scaling
- Healthcare service promotion
- Customer relationship management expertise
- Client acquisition strategy
- Market analysis skills
- Power BI analytics
- Excel data analysis
- Patient feedback evaluation
- Team leadership across functions
- Performance management by KPIs
- Internal and external communication strategies
- Engagement with patients and stakeholders
- Active listening abilities
Certification
- Patient and Client Communication Skills, Healthcare Leadership Academy, 2023
- Time Management, Professional Development Institute, 2023
- Foundations of Department Setup and Management, Management Training Center, 2023
- Teamwork and Collaboration, Leadership Academy, 2023
- Active Listening Skills, Professional Development Institute, 2023
- English Language Certificate, British Council, 2014
Skills
Patient experience optimization, home care operations, department creation and scaling, medical service promotion, strategic client acquisition, market analysis, Power BI, ERP systems, Excel, patient feedback analytics, cross-functional team leadership, KPI-driven performance management, internal/external communication frameworks, patient and stakeholder engagement, conflict resolution, active listening
Timeline
Director of Home Health Care Department
Al-Tawin Group
01.2025 - Current
Director of Patient Experience and Frontline Services
Al-Tawin Group
05.2024 - 12.2024
Senior Sales Specialist
Sajaya Health Care Provider
06.2022 - 05.2024
Head of Communication (Call Centre, Telesales & Operator)
Saudi German Hospital
08.2020 - 05.2022
Sales Specialist
Saudi German Hospital
03.2020 - 08.2020
Sales Supervisor
Advision Company (Al Mouwasat Group)
04.2017 - 03.2020
Sales & Marketing Coordinator
Premco Precast Factory (CPC)
06.2016 - 03.2017
Procurement Coordinator
CDL Company
01.2015 - 07.2016
Assistant National Showrooms Manager
DARMOJA
10.2012 - 07.2015
BlackBerry Marketing Expert
PULB Marketing
10.2010 - 10.2012
Sales Consultant
ANB Bank
01.2008 - 09.2010
Bachelor of Commerce - Accounting
University of Alexandria
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