Karim Salama
IT Specialist
Cairo,Egypt
Summary
Dependable and goal-oriented IT Specialist with 1+ years of experience maintaining in-house IT systems and providing comprehensive customer support. At EgyTelecoms, saved 4 workhours a week for a team of 15 specialists through creating scripts to automate scheduled system patching.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Experience IT Specialist
EgyTel For Communications
11.2020 - Current
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Oversaw daily operations to ensure high levels of productivity.
System Administrator
Hydra Crm
Cario, cairo
12.2020 - Current
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Provisioned new software and hardware for use according to internal business and security policies.
- Provided second-level support for server-class systems.
Operations Executive
Paymob
cairo, cairo
01.2022 - Current
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established clear management goals and devised systems to track results for effective decision making.
Customer Service Representative
Teleperformance
cairo, cairo
02.2017 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Captain
Franchise Resturant
01.2020 - 12.2020
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Coached employees on salesmanship and updated menus to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
TotalEnergies
01.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Computer Science And Programming
Ain Shams University
CairoSkills
Microsoft Office
Voice over IP (VoIP)
Firewalls
Windows Server
Network Configuration
Windows Server
Operating Systems
Software Installation
Certification
Technical Support Fundamentals
Timeline
IT Security: Defense against the digital dark arts
11-2022
Operations Executive
Paymob
01.2022 - Current
System Administration and IT Infrastructure Services
08-2021
Operating Systems and You: Becoming a Power User
06-2021
Cisco Certified Network Associate Routing and Switching (CCNA)
04-2021
The Bits and Bytes of Computer Networking
02-2021
Technical Support Fundamentals
01-2021
System Administrator
Hydra Crm
12.2020 - Current
Experience IT Specialist
EgyTel For Communications
11.2020 - Current
Captain
Franchise Resturant
01.2020 - 12.2020
Cashier
TotalEnergies
01.2019 - 01.2020
Customer Service Representative
Teleperformance
02.2017 - 02.2018
Bachelor of Science - Computer Science And Programming
Ain Shams University