Karim Sameh
Growth Lead
Giza,GZ
Summary
Experienced and driven operations lead with an impressive background on managing teams responsible for planning and coordinating operations in an organization with the purpose of improving productivity and efficiency. This is a complex role, including a variety of responsibilities, such as supervision, budgeting, human resources, production, marketing, sales, and customer service. Operation lead complete tasks such as developing budgets, maintaining inventories, implementing new technologies, finding ways to reduce costs, and overseeing quality assurance programs
Overview
8
8
years of professional experience
Work History
Growth lead
Khazna
05.2022 - 08.2023
- Cairo/egypt
- Leading the team and helping them aqcuire new referrals users through communication channels and onground visits
- Working on spotting the performance strengths and weaknesses per user through analyzing their performance levels, conversion and profitability
- (ROI)(ROAS)
- Create competitions for top performing users to help them stretch their performance beyond their average
- Responsible for all the day to day referrals operations cycle through the funnel
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders and managers to establish organizational goals, strategic plans and objectives
- Developed departmental objectives, budgets, policies, procedures and strategies
- Focused on learning new skills and staying updated with industry changes
- Sought continuing education opportunities to stay current with industry trends.
senior supply operations specialist
Swvl
Cairo
05.2021 - 02.2022
- Egypt Giving Onboarding sessions to train and educate new suppliers to be able to convert them into active leads
- Working as a Key Account Manager, offering consistent support, monitoring their day-to-day operations and focusing on improving their performance Arranging meetings with suppliers to help analyze their situation, work on gaps and offer trainings that will help optimize their performance Manage Suppliers performance during seasonal sprints and competitions to help them reached desired level of performance
- Creating a dashboard to be able to track and analyze performance on a weekly basis to be able to target the rising suppliers and turn them to top- performing suppliers
- Tackle different channels to acquire new leads and developing the process of channel acquisition
- Guiding suppliers to expand their operations by hiring a team of tele sales
- Creating Trackers to monitor and track the suppliers team performance
- Teaching suppliers to use trackers mentioned above to help them track and analyze their performance and conversion on a daily/weekly basis
- Working on spotting the performance strengths and weaknesses per supplier through analyzing their performance levels, conversion and profitability.(ROI)(ROAS)
- Create competitions for top performing suppliers to help them stretch their performance beyond their average
- Aligning the direction of the outsource support team with top management by Creating monthly dashboard to track the support metrics, insights and performance per agent
- Sending weekly performance reports to my managers including KPI metrics and leader board to track suppliers weekly performance
- Maintaining quality and checking the satisfaction of the drivers through analysis and surveys.
Senior Sales Coordinator
Natural Clinic
Turkey, Istanbul
01.2020 - 02.2021
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster patient loyalty and satisfaction.
- Answered customer questions about operations and services, helped locate merchandise, and promoted key items.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided operations advice to increase sales.
Launching operations specialist
Talabat
03.2019 - 12.2019
- Talabat, Cairo/egypt Specialist focused on supporting the onboarding and training process of vendors
- Support line for newly hired vendors to call and inquire about the day-to- day workflow and troubleshooting Manage 30-60 minute training sessions on a regular basis to provide detailed instructions Always able to effectively communicate with vendors IT support/administration by connecting our vendors to our platform through the tablets they received
- I process the key administrative steps that are critical to onboarding new hires including on/offboarding and vendors registration process
- I am comfortable with documentation and have the details to manage tasks accurately.
Sales specialist
Talabat
Cairo
01.2017 - 02.2019
- Egypt Making contracts with vendors Determining their needs and the commission with the vendor Generate leads to over achieve the target
- Promoted product-related services and plans such as installation, delivery, credit financing, or extended protection plans
- Generated leads and maintained lists of prospective customers
- Called and met with regular and prospective customers to build long- term customer relationships and networks
- Handled client deposits and transactions and updated billing information in company databases
- Negotiated contracts and prices with clients to exceed sales goals
- Trained sales team members on company procedures and standards
- Analyzed sales data to adjust and improve sales strategies
- Negotiated contract agreements with clients and suppliers to create mutually beneficial business relationships.
Uber expert
Uber
Cairo
10.2015 - 11.2016
- Egypt Strong sales and customer service skills to support and control driver accounts Inspire new and existing partner‑drivers to achieve their goals with Uber
- Responded quickly to meet customer needs and resolve problems
- Identified ways to improve efficiency in operations and implemented process changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast‑paced environment
- Troubleshot minor problems and reported larger technical issues
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Education
Bachelor of business adminstration - undefined
Canadian international college
09.2012 - 8 2016
IMP - undefined
09.2021 - 11 2021
Skills
Data visualization , power bi Team Monitoringundefined
Timeline
Growth lead
Khazna
05.2022 - 08.2023
IMP - undefined
09.2021 - 11 2021
senior supply operations specialist
Swvl
05.2021 - 02.2022
Senior Sales Coordinator
Natural Clinic
01.2020 - 02.2021
Launching operations specialist
Talabat
03.2019 - 12.2019
Sales specialist
Talabat
01.2017 - 02.2019
Uber expert
Uber
10.2015 - 11.2016
Bachelor of business adminstration - undefined
Canadian international college
09.2012 - 8 2016
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