Karim Singer
Customer Relations Manager & Deputy Student Recruitment Manager At Universities Of Canada In Egypt
Cairo
Summary
With over 13 years of diverse experience in the education field, aiming to pursue a career in recruitment and customer relations. Utilizing team leading abilities and creative nature to contribute to organizational success. Seeking challenging projects that drive change and earn recognition. Strong leadership and team building skills, with the ability to identify target audiences and develop engaging campaigns. Polished presentation and interpersonal skills, along with facilitation expertise, have led to successful customer sales, brand presence, and media endorsement.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work History
Customer Relations Manager
UPEI Cario Campus
New Administrative Capital
09.2023 - Current
- Managing the office that is responsible for the university's hotline, social media moderation, finance department, admission and recruitment support.
- Being responsible for all project budgets from start to finish.
- Building strong relationships with schools, counselors, and parents.
- Giving training sessions for my staff: Presentation skills, Communication/soft skills – how to deal with customers, parents, and students.
- Professional use of CRM system (HubSpot).
- Extracting and analyzing data for top management throughout the season.
- Maintain and build good relationships with school managers and industry leaders
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
- Direct marketing of university presentations and exhibitions.
- Implemented effective communication strategies for better understanding of customer's and student's needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Student Recruitment Assistant Manager
UPEI Cairo campus
New Administrative Capital
10.2022 - 09.2023
- Building and maintaining profitable relationships with all applicants, schools, and agencies.
- Planning and travelling to Saudi Arabia and Nigeria for school visits (school presentations) and attending international fairs.
- Maintain and build good relationships with school managers and industry leaders.
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
- Traveling to on-site inspections and project managing events.
- Plan event from start to finish according to requirements, target audience, and objectives.
- Direct marketing of university presentations and exhibitions.
Customer Relations Office Section Head
Universities of Canada in Egypt
New Administrative Capital
09.2020 - 09.2022
- Managing the office that is responsible for the hotline, social media moderation, finance department, admission, and recruitment departments
- Building strong relationships with schools, councilors, and parents
- Ensuring excellent customer service and quality delivery
- Giving training sessions for students and staff: Presentation skills, Communication/soft skills – how to deal with customers/parents/students
- Building and maintaining profitable relationships with all applicants
- Resolving customer complaints quickly and efficiently
- Guiding and advising parents/students about how to apply and push them delicately to join us
- Monitoring and answering all social media inquiries including the website live chat and info mail
- Extensive outbound calls to potential students inside and outside Egypt
- Delivering and presenting a bi-weekly detailed report about everything related to the Customer Relations office.
Senior Student Recruitment Supervisor
Universities of Canada in Egypt
New Administrative Capital
11.2018 - 09.2020
- Development, production, and delivery of projects from proposal right up to delivery
- Maintain and build good relationships with school managers and industry leaders
- Setting, communicating, and maintaining timelines and priorities on every project
- Communicating, maintaining, and developing client relationships
- Managing operational and administrative functions to ensure specific projects are delivered efficiently
- Travelling to on-site inspections and project managing events
- Plan event from start to finish according to requirements, target audience and objectives
- Giving training sessions for students and staff: Presentation skills, Communication/soft skills.
Deputy Marketing Manager
MSA University
02.2015 - 11.2018
- Direct marketing of university (presentations and exhibitions)
- Manage all steps of the student value chain (from prospecting to graduation)
- Creating and managing events outside and inside the University (exhibitions, conferences, and summer camps)
- Maintain and build good relationships with school managers and industry leaders
- Developed and executed sales/marketing proposals
- Giving training sessions for students and staff: Presentation skills, Communication/soft skills, Time Management, Sales fundamentals, Social Media campaigns
- Managed the summer admission of new students
- Establish market research outline and SWOT analysis
- Develop & follow up implementation of marketing plan.
Universal Teller
Credit Agricole Egypt
01.2014 - 01.2015
Business Development Executive
MSA University
10.2011 - 01.2014
- Creating events, sales packages, training and managing a group of students who wants to work as sales representatives as a part-time job
- Creating the alumni website with help from web designer and web developer
- Establishing the Alumni Department
- Creating sponsorship packages concerning events like Employment fair, Ramadan Football Tournament, International HR Conference and Re-unions
- Training and managing a group of students working as sales representatives in the CPC (Career Placement Center)
- Performing and arranging successful business meetings with HR Specialists and Managers regarding Employment (Job) Fairs and other different events conducted by MSA
- Getting Discount Benefits for the University from different Restaurants, Cafes, and shops, where students, staff and graduates will benefit from this discount.
Support Professional
Stream Global Services
06.2011 - 10.2011
Education
Bachelor of Arts - Mass Communication
Modern Science And Arts University (MSA)
Wahat Road, October 10.2005 - 01.2010
High School Diploma -
Dar El Tarbiah School, Zamalek, Cairo
Zamalek 01.2003 - 01.2005
High School Diploma -
Kuwait English School, IGCSE, Kuwait
Salwa 01.1992 - 01.2003
Skills
- Arabic mother language tongue
- Fluent in English (spoken & written)
- Professional use of HubSpot (CRM software)
- Professional use of windows microsoft
- Team Management
- Reports Generation
- Decision-Making
- Customer Needs Assessment
- Attention to Detail
Personal Information
- Date of Birth: 10/10/1986
- Nationality: Egyptian
- Marital Status: Married
References
References shall be provided upon request.
Placeofbirth
Cairo, Egypt
Timeline
Customer Relations Manager
UPEI Cario Campus
09.2023 - Current
Student Recruitment Assistant Manager
UPEI Cairo campus
10.2022 - 09.2023
Customer Relations Office Section Head
Universities of Canada in Egypt
09.2020 - 09.2022
Senior Student Recruitment Supervisor
Universities of Canada in Egypt
11.2018 - 09.2020
Deputy Marketing Manager
MSA University
02.2015 - 11.2018
Universal Teller
Credit Agricole Egypt
01.2014 - 01.2015
Business Development Executive
MSA University
10.2011 - 01.2014
Support Professional
Stream Global Services
06.2011 - 10.2011
Bachelor of Arts - Mass Communication
Modern Science And Arts University (MSA)
10.2005 - 01.2010
High School Diploma -
Dar El Tarbiah School, Zamalek, Cairo
01.2003 - 01.2005
High School Diploma -
Kuwait English School, IGCSE, Kuwait
01.1992 - 01.2003
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